Inventory & Logistics Officer

We are recruiting to fill the position below:

Job Title: Inventory & Logistics Officer - Kolomoni MFB (Nigeria)

Location: Lagos, Nigeria
Reports to: Head, POS & Hardware Channels
Works closely with: Hardware Operations Officer, After-sales & Repair Lead, Terminal Performance Analyst, Regional Managers/State Coordinators, Finance and Internal Audit.

Role Summary

• The role supports smooth deployments by guaranteeing the right devices are available, delivered on time, and fully traceable from warehouse to merchant/agent and back (returns/RMA/retrievals).
• The Inventory & Logistics Officer is responsible for managing Kolomoni’s POS device inventory and logistics operations ensuring terminals and accessories are received, recorded, stored, dispatched, tracked, and reconciled accurately.

Key Outcomes

• Accurate stock records (serial-level tracking) with minimal variance.
• Clean reporting: inventory position, movements, aging stock, and exceptions are visible weekly.
• Fast, reliable dispatch and delivery to regions/states supporting deployments.
• Efficient returns handling: retrievals, faulty terminals, and RMA flows are processed quickly.
• Strong custody controls: every device movement is documented and authorized.

Core Responsibilities
Inventory Management (Warehouse Control):

• Receive terminals/accessories from vendors and verify quantities, serial numbers, and condition.
• Perform routine cycle counts and support monthly/quarterly stock audits.
• Maintain an accurate inventory register (serial numbers, device status, location, custodian).
• Store devices securely and organize stock by category: new, active-ready, faulty, repaired, retrieved, RMA, accessories.

Dispatch & Logistics Coordination:

• Ensure terminals are packaged, labelled, and dispatched with required accessories (chargers, paper rolls, SIMs where applicable).
• Coordinate deliveries with logistics partners/couriers and track shipments to confirmation.
• Maintain dispatch documentation: waybills, allocation forms, custody handover, and proof of delivery.
• Process authorized device requests and prepare terminals for dispatch to regions/states.

Returns, Retrievals & RMA Flow:

• Maintain “aging” reports for pending returns, unresolved RMAs, and stuck devices.
• Track RMA batches sent to vendors and reconciled returned/replaced devices.
• Route devices to the correct flow: redeploy-ready, diagnostics/repairs, warranty/RMA, or decommission.
• Receive returned/retrieved/faulty terminals and update inventory status immediately.

Controls, Documentation & Compliance:

• Maintain clean audit trails for all device movements and exceptions.
• Enforce maker-checker controls for key actions (dispatch approvals, stock adjustments, write-offs).
• Flag risks early: missing devices, repeated losses, unusual movements, stock variances, or delays.

Reporting & Continuous Improvement:

• Provide weekly reports:
  • RMA pipeline status and aging
  • Identify gaps and improve SOPs for stock handling, dispatch turnaround, and record accuracy.
  • Devices dispatched and received
  • Stock on hand (by type/status)
  • Inventory variance and exceptions

Key KPIs

• Returns processing time (received ? updated ? routed)
• Dispatch turnaround time (request approved ? shipped)
• Stock variance / shrinkage rate
• Inventory accuracy % (system vs physical stock)
• Delivery success rate (on-time and confirmed deliveries)
• RMA turnaround time and aging backlog
• Documentation completeness (POD, custody forms, serial tracking)

Requirements

• Ability to coordinate with logistics partners and multiple internal teams.
• High integrity and disciplined approach to controls and recordkeeping.
• 2–5+ years' experience in inventory, warehouse operations, logistics, or supply chain (preferably devices/tech/fintech).
• Strong attention to detail and comfort working with serial-number level tracking.
• Basic proficiency with spreadsheets and inventory logs/tools.

Preferred:

• Familiarity with basic procurement documentation and stock audit support.
• Exposure to RMA/warranty processes and vendor returns management.
• Experience managing POS devices, mobile devices, or electronics inventory in Nigeria.

Working Conditions:

• Warehouse-based role with periodic peak activity during deployments/rollouts.
• May require occasional travel for regional stock audits or hub setup.