Estate Officer in a Reputable Construction, Design and Architectural Firm

Job Title: Estate Officer

Location: Opebi, Lagos
Employment Type: Full-time

Description
The job description for the position includes:

• Support team, police and other enforcement agencies and make recommendations to the Tenancy Management Officer on how to resolve the issue;
• Provide guidance and support to tenants who require the Company’s Services;
• Deal appropriately with all complaints and representations, in line with the organisation’s complaints procedure;
• Make courtesy calls and visits to all tenants within a designated area;
• Serve statutory notices and legal documents when necessary;
• Provide cover and support when necessary for other services areas;
• Maintain ownership of issues using the case worker principle by utilising the resources of all key partners;
• Be aware of individuals circumstances and make referrals where necessary to internal and external support services.
• Take the lead in identifying and dealing with grounds maintenance and environmental conditions taking appropriate action where necessary, undertake quality assurance measures in relation to environmental, caretaking and cleaning standards and take appropriate action where necessary, make sure repairs and improvements to properties are carried out to a satisfactory standard and where problems result, take appropriate action;
• Monitor condition of properties and where defects are identified take appropriate action;
• Take a proactive approach in dealing with planned, cyclical, environmental, and tenancy management issues, keeping customers and partners informed of progress;
• Work with the appropriate specialist officers to provide support and help customers as appropriate;
• Make sure that agreed performance management targets are achieved within the area of responsibility;
• Undertake scheduled visits in line with agreed performance standards and timescales;
• Contribute to new policy initiatives as required;
• Maintain effective working relationships with internal services and external organisations;
• Help in the reduction of crime and the fear of crime by developing links with the Tenancy
• Work in a flexible manner that maximises the visible presence of the officer in the areas of concern
• Act as tenants’ representative in relation to customer enquiries and take appropriate action;
• Undertake effective communication to deliver a full partnership approach in the management of individual cases
• Work closely with team members to create high quality environmental standards and deal with low level tenancy breaches providing support to team members where further action is identified;

Requirements

• Candidates living within Ikeja would also be most preferred.
• It is a requirement that any candidate for this position must have a professional qualification in Estate Management.
• Candidates who have worked in similar position in a construction industry will have an advantage.
• Our client urgently needs the services of a self-driven and articulate Estate Officer with a minimum of 5 years of experience.