CRM Administrator

We are recruiting to fill the position below:

Job Title: CRM Administrator

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• Your role is vital in maintaining system integrity, enhancing user experience, and ensuring the delivery of key insights to drive business decisions.
• As a CRM Administrator, you will manage and enhance our CRM system’s functionality, work closely with various team members to understand business needs, and implement solutions.
• We’re looking for a highly organized and collaborative CRM Administrator to join our Revenue Operations Team.

Responsibilities

• Create and manage custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
• Understand the commercial operation, challenges, and objectives of each team; improve their operation through CRM administration and consultation.
• Identify and resolve data anomalies, maintaining high data integrity.
• Coordinate and support integrations with third-party apps, plugins, and tools.
• Analyze data to provide insights into team operation, effectiveness, and productivity.
• Create, manage, and optimize complex workflow rules, data validation, and approval processes.
• Work closely with other team members to capture business requirements and implement CRM solutions.
• Provide system administration support for the CRM, focusing on user permissions, custom objects, workflows, and profiles.
• Support daily troubleshooting, bug fixing, user adoption, training, and documentation.

Requirements and skills

• Strong communication, collaboration, and problem-solving skills.
• Experience working directly with sales teams and implementing their requirements in the CRM system.
• Familiarity with automating business processes, creating reports/dashboards, and data analysis/modeling.
• Ability to administer and configure a CRM system (custom objects, workflows, permissions, etc.).
• Bonus points for Salesforce.com certification, experience with SOQL/Workbench, or familiarity with integrated tools such as Outreach, Hubspot, or Netsuite.
• 2+ years of CRM Administration experience (e.g., Salesforce, Microsoft Dynamics).