Operations Officer in a Microfinance Bank

Job Title: Operations Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Key Responsibilities

• Prepare periodic operational reports and provide support to various departments as required.
• Maintain accurate operational records and ensure proper filing and documentation.
• Ensure strict compliance with company policies, internal procedures, and regulatory requirements.
• Perform any other duties as may be assigned by management.
• Coordinate daily operational activities
• Monitor day-to-day office operations and promptly resolve operational issues as they arise.
• Provide customer service and support, addressing inquiries and resolving complaints professionally.
• Manage customer onboarding processes including proper documentation and verification.

Requirements

• Good communication and organizational skills.
• Proficiency in Microsoft Office tools.
• Bachelor’s Degree in a related field.
• 1–2 years of relevant experience.