Travel Consultant Job

Talent Towers - Founded with a clear purpose to transform the human resource landscape in Africa, Talent Towers is a people-first Human Capital Solutions firm committed to delivering innovative, practical, and impactful solutions that drive business performance and workforce excellence.

Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking for a detail-oriented and customer-focused Travel Consultant to manage end-to-end air travel queries.
• You will be the face of the Company, handling reservations, ticketing, and post-booking support while ensuring a seamless experience that is far beyond the ordinary.

Key Responsibilities

• Operations: Manage multi-channel queries (calls, emails, chat) for flight bookings, fares, and airline policies.
• Ticketing: Execute ticket issuance, reissuance, cancellations, and refunds with surgical accuracy.
• Crisis Management: Navigate complex schedule changes and IRROPS to ensure traveler safety and satisfaction.
• Networking: Liaise with 20+ global airlines and internal tech teams to resolve bottlenecks in real-time.

Requirements
Education & Experience:

• Bachelor's Degree in Travel and Tourism or any relevant field.
• 1 - 3 years of expirience in OTA or Airline Operations.
• Experience handling B2C and/or B2B travel clients is an added advantage.

Technical Skillset:

• Amadeus / Galileo / Sabre
• Advanced Fare Rules
• CRM & PWA Workflow
• IATA Regulations.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the mail.