Customer Relationship Facility Manager (Premium Event Centre) Job

IFS is an International Facilities Management company operating global standards to a wide range of clients in Nigeria, Ghana, South Africa and the Middle East.

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• This is not a routine operations role.
• This is for a commercially sharp operator who understands that every client interaction is an opportunity to drive revenue, strengthen relationships, and elevate experience.
• We are hiring a Customer Relationship Facility Manager to take full ownership of a high-end event centre, ensuring flawless execution while actively growing wallet share per client.

What You Will Own

• Be the face of the business on-site — managing high-value client relationships end-to-end.
• Deliver a flawless, premium experience across every event.
• Spot and close upsell and cross-sell opportunities (before, during, and after events).
• Drive repeat business and client retention.
• Oversee facility readiness — ambience, cleanliness, functionality must be non-negotiable.
• Act fast on issues — no excuses, only solutions.

Why This Role Matters

• This role directly impacts client satisfaction, brand perception, and revenue growth.
• If you perform, you will be visible, valued, and rewarded.

Core Responsibilities
Customer Relationship Management:

• Serve as the primary point of contact for all client interactions on-site.
• Ensure consistent, high-quality customer experience aligned with IFS standards.
• Capture client needs and translate them into actionable service delivery plans.
• Manage feedback loops and ensure timely resolution of issues.
• Be the brand ambassador for IFS positioning us as preferred provider to client and every patron of the centre.

Facility Management & Service Delivery:

• Oversee day-to-day facility operations, ensuring readiness at all times.
• Enforce IFS quality standards across cleaning, maintenance, and ambience.
• Conduct routine inspections and compliance checks.
• Coordinate vendors and internal teams to ensure seamless execution.

Revenue Optimization:

• Identify opportunities for cross-selling and upselling of IFS services.
• Support conversion of client needs into billable services.
• Drive client retention and lifetime value growth.
• Maintain visibility on revenue opportunities and performance metrics.

Reporting & Continuous Improvement:

• Maintain structured records of operations, client interactions, and revenue activities.
• Provide periodic reports on KPIs: service quality, client satisfaction, and revenue growth.
• Support implementation of process improvements and standardization initiatives.

Requirements

• Bachelor’s Degree in a relevant discipline.
• 3–5 years of experience in facility management, hospitality, or client-facing roles.
• Strong understanding of service delivery systems and client management.
• Demonstrated ability to support revenue growth initiatives.
• Excellent communication and stakeholder management skills.

What We Expect:

• You think like a revenue owner, not just an operator.
• You are confident dealing with high-profile, high-expectation clients.
• You can sell without sounding like you’re selling.
• You have strong instincts for quality, detail, and presentation.
• You take full ownership — if it happens on-site, it’s on you

Your Background:

• 3–5+ years in hospitality, events, facility management, or client service roles.
• Proven ability to upsell, cross-sell, or grow accounts.
• Strong presence, communication, and problem-solving ability.