Experienced Receptionist Job

Eko Hotels & Suites is a luxurious 5-star hotel committed to providing exceptional guest experiences, ensuring the well-being of our employees, and protecting the environment.

We are recruiting to fill the position below:

Job Position: Experienced Receptionist

Job Location: Victoria Island, Lagos
Job Type: Full time

Job Summary

• As an Experienced Receptionist, vou will be the first point of contact for our guests, delivering exceptional customer service while ensuring seamless front office operations,
• You will be responsible for managing guest check-ins and check-outs, handling reservations, responding to guest inquiries, and maintaining the highest standards of professionalism.
• Your excellent communication skills, attention to detail, and commitment to guest satisfaction will contribute to creating memorable guest experiences.
• Candidates must have years of experience as a Receptionist in a hotel environment, preferably a 5•star hotel.

Key Responsibilities

• Manage guest room assignments, and key cards
• Handle guest inquiries, requests, and complaints
• Process reservations, cancellations, and modifications
• Maintain accurate records and reports
• Collaborate With Other departments to enhance guest experiences
• Ensure compliance With hotel policies, procedures, and safety standards
• Handle cash, credit card transactions, and foreign exchange

Requirements

• High school Diploma Or equivalent
• 3-5 years Of experience as a Receptionist in hotel environment
• Certification in hospitality or customer service (desirable)
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work flexible hours, Including evenings, weekends, and holidays
• Fluency in English (additional languages beneficial)
• Proficient in hotel operating systems Opera, Marriott)

Preferred Qualifications:

• Experience in a luxury hotel or resort
• Knowledge of hospitality industry standards and best practices
• Certification in customer service or hospitality
• Familiarity with property management systems
• Strong organizational and time management skills.

Method of Application
Interested and qualified candidiates should send their Resume in PDF format to: [email protected] using the Job Position as the subject of the email.