Customer Service Intern

Location: Victoria Island, Lagos
Employment Type: Internship
Reports To: Customer Service Team Lead
Department: Operations

Job Summary

• We are seeking a smart, courteous, and service-oriented Customer Service Intern to support the front desk and client experience functions of our clinic.
• This role is ideal for someone looking to gain hands-on experience in customer service within a healthcare environment while developing strong communication, administrative, and interpersonal skills.
• The ideal candidate will assist with attending to clients, managing inquiries, scheduling appointments, and ensuring a smooth and welcoming experience for all clients.

Key Responsibilities

• Provide general administrative support to the customer service/front desk team as assigned.
• Schedule, confirm, reschedule, and follow up on client appointments.
• Assist with filing, updating, and maintaining client or administrative records in line with clinic procedures.
• Follow up with client where required for appointment reminders, feedback, or service updates.
• Maintain a clean, organized, and professional front desk/reception area.
• Support the resolution of basic complaints or escalate issues to the appropriate personnel when necessary.
• Observe and comply with clinic policies on confidentiality, professionalism, and patient care.
• Direct clients to the appropriate floor/department, healthcare professional, or service point.
• Welcome clients warmly and professionally upon arrival.
• Help ensure a seamless client experience by providing timely information and support.
• Assist with client registration and ensure all required details are accurately captured.
• Attend to client inquiries in person, via phone calls, WhatsApp, and email where applicable.

Qualifications & Experience

• Bachelor’s degree or HND in a relevant field.
• Basic knowledge of Microsoft Office tools such as Word and Excel.
• Ability to multitask and remain calm under pressure.
• Professional appearance and courteous disposition.
• Good interpersonal and customer service skills.
• Willingness to learn and work in a fast-paced healthcare environment.
• Strong verbal and written communication skills.
• Previous internship, customer-facing, or administrative experience is an added advantage.

Key Competencies:

• Empathy and patience
• Excellent communication skills
• Teamwork and collaboration
• Good organizational skills
• Great interpersonal skills
• Attention to detail
• Customer service orientation
• A can do attitude
• Time management
• Professionalism and discretion.

What the Intern Will Gain

• Mentorship and learning opportunities within a structured clinical environment.
• Practical customer service experience in a healthcare setting
• Exposure to front desk, client relations, and clinic administrative processes
• Opportunity to develop communication, problem-solving, and workplace professionalism skills