Oriki Group comprises of a multi-channel spa, farm to skin retail product company and awholesale & amenityproduct line for spa's, hotels, and airlines.
We are recruiting to fill the position below:
Job Title: Customer Experience Representative
Locations: Victoria Island, Lekki, Ajah, Ikeja, and Surulere - Lagos
Employment Type: Full-time
Job Summary
- The Customer experience representative is responsible for all customer-centric processes, taking calls and managing bookings.
Key Responsibilities
Operations:
- Provide excellent customer service
- Adherence to appointments in a timely manner by monitoring the timing of appointments
- Welcome clients in a warm, friendly way, and sincerely thanking them upon their departure
- Advising clients on our products and services, also suggesting effective solutions where applicable
- Attends and participates in all general and team meetings
- When asked, evaluates potential new team members for various
- positions and assists new team members
- Adheres to work schedule and has good work ethics and is a team player and assists others whenever needed.
- Ceasing care and informing the boss in the event of unwanted actions of the client.
- Practices the highest standard of sanitation, neatness, and visual presentation
- Engaging and talking to clients, where permitted, on topics related to their interests
- Maintaining product awareness for the promotion and selling of Oriki Products
Spa Management:
- Completes daily check list of cleaning obligations and abides by the standard laws and regulations regarding sanitation, cleanliness, and safety.
- Ensure all doors are properly locked at the end of business daily.
- Ensure equipment and devices used at the front desk are properly cared for.
- Ensure all lights and devices are switched off at the end of business daily.
Sales of Products & Services:
- Promote and recommend Oriki products and services to clients in a friendly and informed manner.
- Record all sales accurately and support daily retail reporting.
- Ensure retail shelves are tidy, stocked and visually appealing.
- Upsell and cross-sell during bookings and in-spa interactions to increase revenue.
- Maintain good product knowledge to confidently answer customer questions.
Appearance:
- Adhere to a high professional image standard such as dress code (uniforms should always be clean and ironed), hair do, language, and lifestyle.
- Ensure your personal hygiene is top-notch, make use of deodorants and mild perfumes.
How To Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.
