Retail Manager

We are recruiting to fill the position below:

Job Title: Retail Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Role Overview

• The Retail Manager will be the face of Zashadu in-store.
• You will lead store operations, manage and mentor our sales associates, and ensure every customer experiences the luxury Zashadu standard. You will also represent the store at management meetings at our corporate office.

Key Responsibilities

• Oversee daily store operations: opening/closing, visual merchandising, stock display, and maintaining a luxury store environment
• Manage inventory,stock control, replenishment, loss prevention, and monthly stock takes
• Submit accurate reports on sales, inventory, customer insights, and team performance
• Ensure every customer receives a personalized, premium shopping experience that reflects the Zashadu brand
• Attend weekly/monthly management meetings at Adminoffice
• Ensure the store meets Zashadu’s standards for cleanliness, aesthetics, and luxury
• Drive sales and achieve monthly, quarterly, and annual revenue targets
• Work closely with Creative, production,Marketing, andother Team Member
• Handle VIP clients and resolve escalated customer issues with professionalism and discretion
• presentation
• Monitor sales trends, customer feedback, and competitor activity to improve performanceImplement marketing campaigns, promotions, and new product launches in-store
• Lead, train, and coach sales associates on product knowledge, customer service, and Zashadu’s brand values

Qualifications

• Deep understanding of luxury customer service and brand representation
• Must be presentable, fashion-conscious,
• Customer experience management
• Excellent communication, sales, and customer service skills
• Experience: 3+ years in retail management, preferably in fashion, luxury retail, or premium lifestyle brands
• Expectional attention to detail
• Education: HND / B.Sc in Business, Marketing, Fashion, or related fieldStrong leadership and people management skills
• Preferable female candidate for gender balance.
• Ability to build and manage long lasting relationships
• Proficient in POS systems, MS Office, and inventory tools

Salary
N250,000 - N310,000 per month.

What We Offer:

• Competitive salary
• Opportunity to grow with a leading African luxury brand
• Professional training and career development