Customer Care Representative Job

The Vault Recruitment (TVR) is a fast growing recruitment firm specializing in connecting top talent with SME's and Startup organizations. Our team of experienced recruiters understands the unique needs and challenges of the modern job market and uses our extensive network and industry knowledge to find the best candidates for our clients.

Vacancy Code: CLL001
Location: CMS, Lagos island - Lagos
Employment Type: Full-Time
Gender: Female (for gender balance)
Work Days: Monday – Saturday

Job Summary

BrowseCareers

• We are seeking a polite and customer-focused Customer Care Representative to manage customer interactions, respond to inquiries, and ensure a positive customer experience.
• The ideal candidate should have strong communication skills and the ability to handle customer concerns professionally.

Key Responsibilities

• Attend to customer inquiries and complaints in a professional manner
• Provide accurate information about products and services
• Resolve customer issues promptly and escalate when necessary
• Maintain proper records of customer interactions
• Support sales and order processing where required
• Ensure a positive and satisfactory customer experience at all times.

Requirements

• Minimum of an SSCE or ND qualification
• 0–1 year of experience in a customer service role (preferred)
• Strong communication and interpersonal skills
• Good listening and problem-solving ability
• Basic computer knowledge is an added advantage
• Ability to work in a fast-paced environment
• Must be reliable and customer-oriented.

Salary
N90,000 monthly.