Customer Care Representative Job

The Vault Recruitment - Our client, a reputable company, is recruiting to fill the position below:

Job Position: Customer Care Representative

Vacancy Code: SSC002
Job Location: Marina CMS, Lagos Island - Lagos
Work Mode: On-site

Role Overview

• Our client, a reputable company located in Marina CMS, Lagos Island, is seeking a customer-focused Customer Care Representative to join their team.
• The ideal candidate must have strong communication skills and a passion for delivering excellent customer service.

Key Responsibilities

• Handle customer inquiries, complaints, and requests professionally
• Provide accurate information about products and services
• Maintain positive customer relationships and ensure customer satisfaction
• Document customer interactions and escalate issues where necessary
• Support basic administrative and customer service operations.

Requirements

• OND, HND, or BSc qualification
• Minimum of 1 year of experience in customer care, sales, or an administrative role
• Not more than 35 years old
• Must reside around Marina CMS, Lagos Island (e.g., Obalende, CMS, Ebute Metta, etc.)
• Strong verbal and written communication skills
• Customer-oriented with a professional attitude.