Business Operations Lead

They are recruiting to fill the position below:

Job Title: Business Operations Lead

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a highly driven and commercially minded Business Operations Lead to oversee the day-to-day operations of our retail business while driving revenue growth across our physical store and online sales channels.
• The ideal candidate is a strategic leader with strong operational, sales, and business development capabilities who can optimize business performance, improve customer experience, coordinate teams effectively, and ensure profitability across all business functions.

Key Responsibilities
Business Growth & Sales Management:

• Drive revenue growth across physical and online sales channels
• Develop and execute strategies to increase customer acquisition and retention
• Lead promotional campaigns and seasonal sales strategies
• Identify new market opportunities and strategic partnerships
• Monitor sales performance against targets and implement improvement initiatives

Team Leadership & Performance Management:

• Foster a culture of accountability, teamwork, and excellent customer service
• Conduct daily team briefings and performance reviews
• Lead, supervise, and mentor sales attendants, shop assistants, inventory personnel, and business development staff
• Set clear KPIs and monitor employee productivity

Store Operations

• Ensure operational efficiency and adherence to company standards
• Identify opportunities for process improvement and cost reduction
• Oversee the daily operations of the physical store
• Optimize staff schedules to meet business demands

Digital Sales & Online Operations:

• Ensure product listings remain accurate and inventory is updated promptly
• Coordinate online operations across the company website, Instagram, and WhatsApp Business
• Collaborate with the digital and marketing teams to increase online conversions
• Monitor online order fulfillment and customer communication

Inventory & Supply Chain Management:

• Monitor inventory movement and minimize stock losses
• Forecast demand based on sales trends and seasonal patterns
• Coordinate timely procurement and replenishment activities
• Work closely with the Inventory Manager to maintain optimal stock levels

Financial Management:

• Monitor operational expenses and manage departmental budgets
• Prepare operational and profitability reports for management
• Recommend initiatives to improve profit margins
• Track daily, weekly, and monthly sales performance

Customer Experience:

• Resolve escalated customer complaints promptly and professionally
• Improve customer satisfaction through continuous service enhancements
• Ensure a seamless omnichannel shopping experience
• Ensure exceptional customer service across all sales channels

Key Performance Indicators (KPIs)
The successful candidate will be evaluated based on:

• Inventory accuracy and stock management
• Online sales performance
• Team productivity and performance
• Operational efficiency
• Store profitability
• Revenue growth
• Business expansion initiatives.
• Cost optimization
• Customer satisfaction ratings
• Achievement of monthly sales targets

Requirements
Experience:

• 3–5 years’ experience in retail operations, business operations, or store management
• Proven track record of driving sales growth and managing business operations
• Experience within the fashion, textile, luxury retail, or lifestyle industry is highly preferred
• Bachelor’s Degree in Business Administration, Retail Management, Marketing, or a related discipline

Required Skills & Competencies

• Sales and revenue generation
• Data analysis and reporting
• Working knowledge of social media marketing.
• Retail operations management
• Proficiency with inventory management software and e-commerce platforms
• Excellent communication and interpersonal skills
• Business development
• Problem-solving and decision-making
• Leadership and people management
• Customer relationship management
• Inventory management
• Financial reporting and budgeting
• Strong business acumen

Remuneration

• Salary: N400,000 Gross Monthly
• Commission: 0.5% – 1% of sales (based on agreed performance targets and commission structure).