Customer Service Supervisor Job

Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management.

Job Location: Ikate, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a proactive and customer-focused Customer Service Supervisor to oversee customer service operations across multiple retail branches within the consumer electronics and home appliances industry.
• The ideal candidate will be responsible for ensuring exceptional customer experiences, managing customer complaints, coordinating after-sales support, and driving service excellence across all locations.

Key Responsibilities

• Supervise customer service operations across all branches.
• Develop and implement customer service standards and procedures.
• Handle and resolve escalated customer complaints promptly and professionally.
• Coordinate after-sales support, including product issues, warranties, exchanges, and returns.
• Monitor customer satisfaction and identify areas for service improvement.
• Work closely with Branch Managers to ensure consistent service delivery.
• Train, coach, and support customer service representatives and branch teams.
• Track and report customer complaints, resolutions, and service performance.
• Ensure timely follow-up with customers on outstanding issues.
• Collaborate with sales, operations, and technical teams to improve the overall customer experience.
• Prepare periodic customer service and after-sales performance reports.

Qualifications & Experience

• Bachelor’s Degree or HND in Business Administration, Customer Service, Marketing, Mass Communication, or a related field.
• 2-3 years of experience in customer service within the consumer electronics, home appliances, telecommunications, or retail industry.
• At least 2 years of experience in a supervisory or team leadership role.
• Strong experience in complaint resolution and after-sales service management.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong organisational and problem-solving abilities.
• Proficient in Microsoft Office and customer service reporting.
• Ability to work across multiple branches and manage competing priorities.

Salary
N200,000 - N300,000 / month.

Method of Application
Interested and qualified candidates should send their CV and a brief cover letter to: [email protected] using the Job Position as the subject of the mail.