Customer Acquisition Officer Job

Telcapit, a reputable conglomerate, is recruiting to fill the position below:

Job Position: Customer Acquisition Officer

Job Location: Lagos

Job Description

• The Customer Acquisition Officer is responsible for bringing new customers onboard and expanding the company’s client base.
• This role focuses on identifying potential customers, promoting the company’s logistics services, and building lasting relationships with both individual and business clients.
• The officer also gathers feedback from customers to help improve service delivery and overall customer experience. As this is a startup company, the Customer Acquisition Officer will work closely with the Operations Team, supporting day-to-day operational activities when required to ensure seamless service delivery and business growth.

Key Responsibilities

• Identify and reach out to potential B2B and B2C customers to promote the company’s logistics services.
• Execute customer acquisition strategies as directed by the Operations Manager.
• Build and maintain relationships with small business owners, corporate clients, and walk-in customers.
• Follow up on leads, make calls or visits, and convert prospects into active customers.
• Collaborate with riders, the dispatch team, and the Operations Team to ensure the smooth onboarding and servicing of new customers.
• Work hand in hand with the Operations Team to support daily operational activities, customer fulfillment, and other business needs as required in a startup environment.
• Collect and document customer information accurately for proper record keeping.
• Provide timely feedback on customer needs, complaints, or service challenges.
• Suggest ways to improve customer satisfaction and service efficiency.
• Support marketing campaigns, field activation exercises, and promotional activities aimed at increasing customer sign-ups.
• Prepare basic weekly reports on customer acquisition activities, lead conversion, and progress.
• Perform other customer acquisition or operational duties as assigned to support the company’s growth objectives.

Requirements

• Minimum of an OND, HND, or Bachelor’s degree in Marketing, Business Administration, or a related field.
• 1–2 years of experience in sales, customer service, or field marketing (experience in logistics or delivery is an advantage).
• Good communication and interpersonal skills.
• Ability to approach and engage potential customers confidently.
• Basic record-keeping and reporting skills.
• Must be target-driven, organized, adaptable, and willing to work in the field when required.
• Familiarity with basic computer or mobile applications for reporting is an added advantage.
• Comfortable using mobile or web-based applications to record and report customer information.
• Willingness to collaborate across departments and contribute to operational activities in a fast-paced startup environment.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the mail.