Customer Care Agent

Location: Isolo, Lagos
Employment Type: Full-time

Job Overview

• n this role, you will act as the primary point of contact for clients, managing inquiries, tracking spare parts inventory, and ensuring high customer satisfaction.
• ?We are seeking a sharp, computer-literate, and proactive Customer Service Agent with specialized experience in after-sales spare parts support.
• ?The ideal candidate must be a strong communicator, highly proficient in Microsoft Excel, and live within close proximity to our office location.

?Key Responsibilities

• ?Relationship Management: Build strong, trust-based relationships with clients through clear communication, proactive updates, and effective problem resolution.
• ?Interdepartmental Coordination: Collaborate with the warehouse and technical support teams to ensure timely dispatch and delivery of requested spare parts.
• ?Data & Inventory Tracking: Maintain accurate, up-to-date daily logs of customer orders, spare parts inventory, and sales records using Microsoft Excel.
• ?Customer Engagement: Respond promptly and professionally to customer calls, emails, and walk-in inquiries regarding spare parts, pricing, and availability.
• ?After-Sales Support: Assist customers with technical spare part queries, orders, complaints, returns, and replacement procedures.

?Key Requirements & Qualifications

• ?Attributes: Detail-oriented, fast learner, punctual, and capable of working under pressure in a fast-paced environment.
• ?Gender: Male preferred.
• Interested candidates should possess an OND qualification
• ?Soft Skills: Outstanding verbal and written communication, strong interpersonal skills, and a high level of problem-solving ability ("smart and sharp").
• ?Experience: Direct background/experience in after-sales support or spare parts management (Home Appliances like Tvs, Washing Machines, ACs, Fans or related technical fields).
• ?Location: Must reside close to Isolo, Ajao Estate Lagos for ease of commute.
• ?Technical Skills: Strong proficiency in Microsoft Excel (data entry, spreadsheets, basic formulas) and general computer operation (emails, CRM tools).