Technical Support I

???? Description

• Communicate with customers via email, phone, chat, or internal systems to resolve issues
• Explain technical concepts in simple language
• Process transactions, payouts, account updates, and ID verification per policy
• Troubleshoot operational and technical issues using internal diagnostic tools
• Escalate complex issues and document them clearly for higher-level teams
• Maintain detailed case documentation in Salesforce and other internal tools

???? Requirements

• Fluency in English (written & spoken)
• 1+ years of customer or technical support experience
• Strong communication and ability to explain tech simply
• Experience using Salesforce or Confluence
• Ability to follow structured procedures while handling varied tasks
• Comfort troubleshooting multi-step issues and learning new systems

???? Benefits

• Paid time off and retirement savings options
• Bonus eligibility, equity grants, and stock purchase plan
• Competitive health benefits and parental leave
• Diversity, equity, inclusion and belonging commitments
• Career growth opportunities within the team

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