Onboarding Manager, Customer Experience

???? Description

• Own onboarding for our largest customers from pre-sales to closeout
• Partner with Account Executives to ensure smooth handoff
• Understand customer goals and manage onboarding timeline toward value
• Collaborate with enablement, TAMs, and Solutions Consultants
• Report on metrics and customer feedback to assess onboarding impact
• Develop content and enablement resources for training and product adoption

???? Requirements

• 3+ years in a customer-facing role with technical products
• B2B SaaS experience with a technical product
• Proven project management with multiple customers concurrently
• Excellent oral and written communication skills
• Experience addressing customers across roles and seniorities
• Consultative approach to navigate complex business needs and tech requirements

???? Benefits

• Equity for employees
• Health, dental & vision coverage
• Retirement plan with company contribution
• Parental leave & family planning support
• Mental health & wellness benefits
• Work from home stipend

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