Remote Customer Support Executive AI Platform

We are looking for a Customer Support Executive to assist users of our AI-based platform that enables database connections, file uploads, and conversational interaction with data. The ideal candidate will help customers resolve technical issues, understand product features, and ensure a smooth user experience.

Key Responsibilities:
• Assist users with connecting databases (MySQL, PostgreSQL, MongoDB, etc.)
• Help customers upload files (CSV, Excel, etc.) and query them using AI chat
• Troubleshoot basic technical and usage issues
• Guide users through product features and workflows
• Respond to customer queries via chat, email, or ticketing system
• Escalate bugs or complex issues to the technical team with clear details
• Maintain logs of customer issues and resolutions
• Collect user feedback and share insights with the product team

Required Skills:
• Good communication skills (written & verbal)
• Basic understanding of databases and file formats
• Familiarity with AI tools / chat-based systems is a plus
• Ability to understand technical problems and explain solutions simply
• Customer-first mindset and problem-solving attitude

Preferred Qualifications:
• Experience in SaaS / AI / Tech support
• Basic knowledge of SQL queries
• Understanding of APIs and data workflows
• Prior experience with customer support tools (Freshdesk, Zendesk, Jira, etc.)

What We Offer:
• Opportunity to work with an AI-driven product
• Learning and growth in AI, data, and SaaS platforms
• Collaborative and fast-growing start-up environment
• Competitive salary (as per experience)