SCD Front Desk Officer

Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionize the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.

Since launching in 2004, Chicken Republic (Subsidiary of Food concepts) has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).

We are recruiting to fill the position below:

Job Title: SCD Front Desk Officer

Requisition ID: 2083
Location: Oregun, Lagos

Job Purpose

• To ensure that all guests are attended to in a very conducive and serene environment.
• To manage the front desk by greeting all persons that come through the front door and acting as an operator directing incoming calls during open office hours.

Core Responsibilities and Key Result Areas
Front Desk Management:

• Attend to the phone calls and route calls to appropriate member of staff, when required
• Receive mails, documents, proposals, and correspondence on behalf of the company and dispatch to the appropriate department with log books
• Ensure a clean front desk area and office environment
• Maintain high level of professionalism and dressing.

Management of Guests and Enquiries:

• Direct visitors to the appropriate member of staff.
• Ensure that all visitors, guests and clients are attended to timely.
• Ensure staff members are duly notified of awaiting guests to manage reception space.
• Welcome visitors into the office
• Liaise with security post to get clearance before allowing guests are allowed come in.

Liaison Services:

• Register suppliers cheques on the information management system for cheque confirmation.
• Ensure follow up on the communication lines in terms of credit balance for the office
• Issue supplier’s application form
• Manage the collection of registration fee and issue receipts of suppliers
• Issue (Releases) cheques to staff, store accountants, suppliers and contractors

Key Performance Indicators

• Rate of professionalism.
• Improvement of Reception productivity
• Quality of Customer Service

Requirements
Educational Requirements:

• A good first degree in Business Administration or related discipline.

Experience Requirements:

• Minimum of 2 years’ experience in a similar role is required.

Professional Requirements:

• Possession of any relevant certification is an added advantage.

Knowledge Requirements:

• Demonstrates Problem Solving & Analysis skills
• Knowledge of Food Industry trends and practices.
• Demonstrates Communication skills