SAP Support Specialist

We are recruiting to fill the position below:

Job Title: SAP Support Specialist

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are seeking an experienced SAP Super User with strong knowledge of SAP SD and MM processes to support daily business operations. The role involves material master creation and maintenance, sales pricing support, troubleshooting SAP SD/MM issues, user support, process improvement, and coordination with business and IT teams.
• The ideal candidate should understand end-to-end sales, procurement, inventory, and pricing processes and be able to support users effectively in a fast-paced business environment.

Job Responsibilities
Material Master Management:

• Coordinate with procurement, warehouse, finance, and sales teams for master data requirements.
• Create, extend, and maintain material master data in SAP.
• Maintain material descriptions, units of measure, sales views, purchasing views, and valuation data.
• Ensure master data accuracy and compliance with company standards.
• Support mass updates.

Sales Pricing Support:

• Support customer pricing, discounts, freight, taxes, and promotional pricing.
• Analyze pricing issues in sales orders and billing documents.
• Coordinate with sales teams on pricing changes and approvals.
• Maintain and troubleshoot pricing conditions in SAP SD.
• Support pricing testing during system changes or enhancements.

SAP SD/MM Support & Troubleshooting:

• Goods Receipt / Goods Issue
• Sales Orders
• Troubleshoot issues related to:
• Pricing determination
• Provide first-level support for SAP SD/MM users.
• Escalate complex issues to SAP consultants or IT teams when necessary.
• Billing
• Purchase Orders
• Deliveries
• Output and master data issues
• Monitor and resolve transactional errors promptly.
• Inventory Management

User Support & Training:

• Support new process implementations and system enhancements.
• Assist users during month-end and year-end activities.

Reporting & Process Improvement:

• Identify opportunities for process optimization and automation.
• Ensure adherence to internal controls and business processes.
• Participate in testing activities for SAP changes and upgrades.
• Generate operational reports from SAP.

Key Performance Indicators (KPIs)

• Pricing accuracy.
• Resolution time for SAP issues.
• Process compliance and data integrity.
• User satisfaction and support quality.
• Accuracy of material master data.

Requirements
Educational Qualification:

• Bachelor’s degree in any field.

Experience:

• Manufacturing sector is a must
• 7+ years of experience in SAP SD/MM support or SAP Super User role.

Hands-on experience with:

• Inventory Management
• Procurement processes
• Material Master
• Sales Pricing
• Sales Order Processing

Technical Skills:

• Strong knowledge of SAP SD and MM modules.

Good understanding of:

• Sales and Distribution processes.
• Pricing Procedures.
• Procurement and Inventory processes.
• Material Master Data.

Experience with SAP transactions such as:

• VL01N/VL02N.
• MM01/MM02/MM03.
• ME21N/ME22N.
• Knowledge of SAP reporting and Excel skills preferred.
• VA01/VA02/VA03.
• VF01/VF02.
• VK11/VK12/VK13.

Soft Skills:

• Ability to work independently and with cross-functional teams.
• Strong analytical and problem-solving skills.
• Good communication and user support skills.
• Attention to detail and data accuracy.