Restaurant Supervisor Job

High Caliber Nigeria Limited is a human resources/management consultancy company. We specialize in the following areas: Outsourcing, Recruitment and Placement, Human Capacity Development (Training), Staff Audit, Advisory and Human Resources Management.

Job Location: Ikeja (GRA), Lagos
Employment Type: Full-time

Job Summary

• The Floor Supervisor is responsible for overseeing daily operations on the restaurant floor, ensuring excellent customer service, smooth coordination between staff, and adherence to company standards.
• The role involves supervising front-of-house staff, resolving customer concerns, and maintaining a high-quality dining experience.

Key Responsibilities

• Supervise and coordinate the activities of waiters, hostesses, and other front-of-house staff
• Ensure all guests are attended to promptly and professionally
• Monitor service standards and ensure compliance with company policies
• Handle customer complaints and resolve issues efficiently
• Support staff during peak hours to ensure smooth service flow
• Conduct pre-shift briefings and communicate daily updates to staff
• Monitor staff attendance, punctuality, grooming, and overall conduct
• Ensure proper table setup, cleanliness, and ambiance of the dining area
• Liaise with kitchen and bar teams to ensure timely order delivery
• Assist in training and onboarding of new staff
• Monitor inventory of service items (cutlery, napkins, etc.) and report shortages
• Ensure compliance with health, safety, and hygiene regulations

Requirements

• Minimum of OND / HND or equivalent qualification
• 2–4 years of experience in a restaurant or hospitality environment
• Prior supervisory experience is an advantage
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Ability to work under pressure and handle difficult situations
• Good organizational and multitasking skills
• Flexibility to work shifts, weekends, and public holidays

Skills & Competencies:

• Leadership and supervision
• Customer service excellence
• Conflict resolution
• Attention to detail
• Time management
• Team coordination.

Salary
N120,000 - N150,000 / Month.

Method of Application
Interested and qualified candidates should send their CV and cover letter to: [email protected] using the Job Position as the subject of the mail.