Housekeeping Manager in a Prestigious Luxury Hotel

Job Title: Housekeeping Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Description

• A prestigious luxury hotel in Victoria Island, Lagos is seeking an experienced and highly organized Housekeeping Manager to lead its housekeeping operations and ensure the highest standards of cleanliness, presentation, and guest satisfaction across all areas of the property.

Key Responsibilities

• Prepare staff duty rosters and manage departmental manpower requirements.
• Ensure guest rooms, public areas, offices, restaurants, and back-of-house areas are maintained to exceptional cleanliness standards.
• Conduct regular inspections of guest rooms and public areas to ensure compliance with hotel standards.
• Monitor departmental budgets and control costs without compromising service quality.
• Manage laundry operations and ensure proper handling of hotel linens and uniforms.
• Ensure compliance with health, safety, hygiene, and sanitation regulations.
• Develop and implement housekeeping procedures, schedules, and quality control measures.
• Monitor housekeeping inventory levels and coordinate the procurement of cleaning supplies, linens, guest amenities, and equipment.
• Recruit, train, supervise, and motivate housekeeping staff.
• Drive continuous improvement initiatives to enhance operational efficiency and guest satisfaction.
• Oversee the day-to-day operations of the Housekeeping Department.
• Collaborate closely with Front Office, Engineering, Security, and Food & Beverage departments to ensure seamless guest experiences.
• Handle guest requests, complaints, and service recovery professionally and promptly.

Requirements

• Proficiency in Microsoft Office applications and hotel management systems.
• Strong organizational and time-management abilities.
• Bachelor's Degree or HND in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum of 5 years' housekeeping experience within a reputable hotel, with at least 2 years in a managerial capacity.
• Excellent communication and interpersonal skills.
• Professional appearance and strong attention to detail.
• Excellent leadership, supervisory, and team management skills.
• Strong knowledge of housekeeping operations, laundry management, cleaning standards, and inventory control.
• Ability to work flexible hours, including weekends and public holidays when required.

Desired Competencies:

• Training and staff development
• Leadership and people management
• Cost control and inventory management
• Guest service excellence
• Planning and organization
• Quality assurance and attention to detail
• Problem-solving and decision-making

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.

Note: This is an urgent hire.