Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.
We are recruiting to fill the position below:
Job Title: Assistant Director of Sales
Location: Lagos
Employment Type: Full-Time
Job Summary
- Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.
- Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction.
Core Work Activities
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Assists with the development and implementation of promotions, both internal and external.
- Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
Maximizing Revenue:
- Recommends booking goals for sales team members.
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
Managing Sales Activities:
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
- •Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Analyzing & Reporting on Sales and Financial Data:
- Assists Revenue Management with completing accurate six period projections.
- Reviews sales and catering guest satisfaction results to identify areas of improvement.
- Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
Ensuring Exceptional Customer Service:
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
- Ensures that a customer recognition program is in effect throughout Sales.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
- Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
- Empowers employees to provide excellent customer service.
Building Successful Relationships:
- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
- Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
- Develops and manages relationships with key stakeholders, both internal and external.
- Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.
Education and Experience
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area or
