Bar Supervisor

Location: Abia
Reports to: Rooftop Bar Manager / Food & Beverage Manager
Direct Reports: Bartenders, Bar Stewards, Bar Waiters/Waitresses, Bar Cashiers (where applicable)

Main Function

• The Bar Supervisor is responsible for supervising the day-to-day operations of the bar, ensuring exceptional customer service, efficient beverage service, adherence to operational standards, and effective coordination of bar staff. The role supports the Rooftop Bar Manager in maintaining service excellence, maximizing revenue, controlling operational costs, and ensuring compliance with company policies, health and safety regulations, and established Standard Operating Procedures (SOPs).
• The Bar Supervisor serves as the first point of operational leadership during assigned shifts, ensuring that all bar operations reflect the hotel's service standards and operational objectives.
• The Bar Supervisor oversees daily bar activities, including beverage preparation and service, stock management, cash handling, staff supervision, guest relations, hygiene, and equipment maintenance. The role is responsible for ensuring smooth shift operations, maintaining product quality, resolving guest concerns, and promoting a safe, clean, and welcoming environment.

Role Responsibilities
Bar Operations & Service Delivery:

• Ensure compliance with approved Standard Operating Procedures (SOPs).
• Coordinate staff activities to ensure smooth service during busy periods.
• Monitor beverage preparation and service to ensure consistency and quality.
• Conduct routine inspections of the bar, service stations, storage areas, and guest seating.
• Supervise the daily operations of the bar during assigned shifts.
• Ensure opening and closing procedures are completed accurately.
• Ensure bar equipment is clean, functional, and properly maintained.
• Ensure prompt, courteous, and professional service to all guests.

Guest Experience Management:

• Monitor guest feedback and communicate recurring issues to management.
• Build positive relationships with regular customers and encourage repeat patronage.
• Deliver exceptional guest service and promote customer satisfaction.
• Escalate complex guest issues to the Rooftop Bar Manager where necessary.
• Address guest complaints and service concerns promptly and professionally.
• Ensure guests experience a clean, comfortable, and welcoming environment.

Beverage Quality & Inventory Management:

• Minimize wastage, breakages, spoilage, and pilferage.
• Monitor beverage preparation to ensure approved recipes and service standards are followed.
• Conduct routine stock counts and report inventory variances.
• Monitor stock levels and communicate replenishment requirements.
• Supervise stock issuance and beverage consumption during shifts.
• Ensure proper storage and rotation of beverages and supplies.

Cash Handling & Financial Controls:

• Support initiatives aimed at increasing bar sales and profitability.
• Verify sales transactions and ensure accurate billing through the Point-of-Sale (POS) system.
• Monitor voids, discounts, and complimentary items to ensure policy compliance.
• Report discrepancies or suspected financial irregularities promptly.
• Supervise cash handling procedures during assigned shifts.
• Assist in daily cash reconciliation and shift closing procedures.

Staff Supervision & Team Leadership:

• Assign duties and monitor employee performance throughout each shift.
• Promote teamwork, discipline, accountability, and professionalism.
• Supervise bartenders, waiters, stewards, and other bar personnel.
• Ensure staff maintain professional appearance and grooming standards.
• Coach and mentor team members to improve performance and service quality.
• Support onboarding and on-the-job training for new employees.

Health, Safety & Hygiene Compliance:

• Maintain cleanliness of the bar, storage areas, equipment, and service stations.
• Report maintenance issues and unsafe conditions promptly.
• Ensure emergency procedures and safety protocols are followed.
• Monitor compliance with health and safety regulations.
• Ensure responsible alcohol service practices are observed.
• Ensure compliance with food safety, hygiene, sanitation, and workplace safety standards.

Operational Coordination:

• Support the successful execution of events, private functions, and promotional activities.
• Ensure adequate staffing and efficient workflow throughout operations.
• Coordinate with the kitchen, restaurant, stores, and Front Office to facilitate efficient service delivery.
• Ensure timely preparation and delivery of beverage orders.
• Monitor service flow and resolve operational bottlenecks during shifts.

Risk Management & Internal Controls:

• Assist management in implementing corrective actions arising from audit findings.
• Report incidents involving theft, damage, accidents, or policy violations.
• Safeguard bar inventory, cash, and equipment.
• Ensure compliance with company policies and operational procedures.
• Participate in stock audits and operational inspections.

Reporting & Performance Management:

• Maintain accurate operational records and documentation.
• Report maintenance requirements and equipment faults.
• Prepare daily shift reports detailing sales, stock movements, operational issues, and guest feedback.
• Communicate operational challenges and recommendations to the Rooftop Bar Manager.
• Monitor staff attendance and punctuality.

Qualifications and Requirements
Education and Certifications:

• Bachelor's Degree, Higher National Diploma (HND), or National Diploma (ND) in Hospitality Management, Hotel Management, Business Administration, or a related discipline.
• Food Safety and Hygiene Certification is an added advantage.
• Professional hospitality certification is desirable.

Experience:

• Experience using Point-of-Sale (POS) systems is an advantage.
• Experience supervising bar staff in a hotel, lounge, restaurant, or hospitality environment.
• Working knowledge of beverage operations, inventory management, and customer service.
• Minimum of 3–5 years' experience in bar operations or hospitality, with at least 1–2 years in a supervisory position.

Skills:
Technical Skills:

• Customer service management
• Basic cost control
• Inventory and stock control
• POS systems
• Equipment handling and maintenance
• Cash handling and reconciliation
• Food safety and hygiene compliance
• Bar operations supervision
• Beverage preparation and service
• Operational reporting

Soft Skills:

• Customer service orientation
• Time management
• Professionalism and integrity.
• Excellent communication and interpersonal skills
• Conflict resolution
• Organizational skills
• Ability to multitask
• Problem-solving and decision-making
• Leadership and team supervision
• Attention to detail

How to Apply
Interested and qualified candidates should forward their CVs and cover letters to [email protected] with "Bar Supervisor_Aba" as the subject of the email

Note: Only shortlisted candidates will be contacted.