Bag Scanner Operator

We are recruiting to fill the position below:

Job Title: Bag Scanner Operator

Location: Abia

Job Summary

• The Baggage Scanner Operator is responsible for operating baggage screening equipment and conducting security screening of luggage, parcels, personal belongings, and other items entering the hotel premises to ensure the safety and security of guests, employees, visitors, contractors, and hotel assets.
• The Baggage Scanner Operator works closely with Security Operatives, CCTV Operatives, Front Office, Concierge, and other operational departments to support access control, loss prevention, emergency preparedness, and the overall security strategy of the hotel.
• The role helps prevent the introduction of prohibited, dangerous, or unauthorized items into the hotel while maintaining a welcoming, courteous, and professional guest experience consistent with the standards of a superior luxury hotel.

Responsibilities
Baggage Screening Operations:

• Screen all luggage, handbags, parcels, packages, and personal belongings entering designated hotel access points.
• Conduct secondary manual inspections where required and in accordance with approved procedures.
• Ensure all screening activities are carried out professionally, efficiently, and respectfully.
• Operate X-ray baggage scanning machines and other approved security screening equipment.
• Identify prohibited, suspicious, or potentially dangerous items in accordance with hotel security policies and applicable regulations.

Access Control & Security Screening:

• Assist in controlling access to hotel premises by ensuring all persons and baggage comply with security screening requirements.
• Escalate security concerns immediately to the Security Supervisor or Chief Security Officer.
• Verify that all visitors, contractors, suppliers, and delivery personnel comply with hotel security procedures.
• Prevent prohibited items from being brought into the hotel.
• Monitor entry points for suspiciousbehaviouror unauthorized access.

Guest Service & Hospitality:

• Welcome guests courteously while conducting security screening.
• Explain screening procedures politely and professionally.
• Maintain a friendly, respectful, and non-intrusive approach during inspections.
• Ensure screening procedures do not unnecessarily delay guest entry.
• Assist guests requiring special attention, including elderlypersons,personswith disabilities, and VIPs, while maintaining security protocols.

Security Incident Response:

• Notify Security Supervisors immediately of any suspicious findings.
• Isolate suspicious baggage or prohibited items in accordance with established procedures.
• Support emergency response procedureswhererequired.
• Preserve the integrity of potential evidence until relieved by authorized personnel.
• Respond promptly to alarms generated by screening equipment.

Equipment Operation & Maintenance:

• Coordinate with the Facility Manager or approved service providers for equipment maintenance when necessary.
• Conduct routine operational checks on baggage scanning equipment before each shift.
• Ensure scanning machines and related equipment are functioning properly.
• Report equipment faults or malfunctions immediately.
• Maintain cleanliness and proper care of screening equipment.

Documentation & Record Keeping:

• Record prohibited items detected and actions taken.
• Complete incident reports for unusual occurrences.
• Maintain accurate records of screening activities, incidents, and equipment checks.
• Ensure proper documentation is submitted at the end of each shift.
• Maintainvisitorand screening logs where required.

Health, Safety & Regulatory Compliance:

• Follow safe operating procedures when using screening equipment.
• Report safety hazards and operational risks promptly.
• Comply with all health, safety, and security policies.
• Participate in emergency drills and security exercises.
• Observe occupational health and safety requirements.

Teamwork & Communication:

• Work closely with Security Operatives, CCTV Operatives, Concierge, Front Office, and other departments.
• Support colleagues during busy operational periods.
• Maintain positive working relationships across departments.
• Communicate effectively during security incidents.
• Attend security briefings and departmental meetings.

Confidentiality & Professional Conduct:

• Handle sensitive security information with discretion.
• Protect guest privacy during screening procedures.
• Uphold the hotel's code of conduct and ethical standards.
• Maintain strict confidentiality regarding security operations and screening activities.
• Maintain professionalism, integrity, and impartialityat all times.

Compliance & Continuous Improvement:

• Maintain knowledge of current security screening procedures and prohibited items.
• Support continuous improvement initiatives within the Security Department.
• Comply with hotel security policies, Standard Operating Procedures (SOPs), and applicable regulatory requirements.
• Participate in mandatory security training and refresherprogrammes.
• Recommend improvements to baggage screening processes where appropriate.

Requirements
Education:

• Minimum of Senior Secondary School Certificate (SSCE) or equivalent.
• National Diploma (ND) in Security Management, Criminology, Public Administration, ora relateddiscipline is an added advantage.

Experience

• Experience operating X-ray baggage scanners is highly desirable.
• Experience in a luxury hotel or hospitality environment is an added advantage.
• 1–3 yearsof experience in security screening, access control, aviation security, hotel security, or a similar environment.

How to Apply
Interested and qualified candidates should forward their CVs and cover letters to: [email protected] using "Scanner Operator (Abia)" as subject of the mail.

Note: Only shortlisted candidates will be contacted.