Rooftop Bar Manager

We are recruiting to fill the position below:

Job Title: Rooftop Bar Manager

Location: Abia
Employment Type: Full Time
Reports to: Food & Beverage Manager
Direct Reports: Bar Supervisors, Bartenders, Bar Stewards, Bar Cashiers, Bar Waiters / Waitresses

Main Function

• The Rooftop Bar Manager is responsible for the overall management, coordination, and performance of the rooftop bar, ensuring exceptional guest experiences, efficient operations, revenue growth, and compliance with established operational standards.
• The role provides leadership in delivering high-quality beverage service, maintaining service excellence, managing bar profitability, and ensuring a safe, welcoming, and vibrant environment for guests.
• The Rooftop Bar Manager oversees all aspects of the rooftop bar operations, including beverage preparation and service, inventory management, cash handling, staff supervision, guest relations, entertainment coordination, hygiene standards, and compliance with company policies and statutory regulations.
• The Rooftop Bar Manager works closely with the Food & Beverage Manager and other operational departments to ensure seamless service delivery while promoting the hotel's brand, profitability, and reputation.
• The role is responsible for maximizing sales opportunities, maintaining product quality, controlling operational costs, and ensuring the rooftop bar remains a preferred destination for guests.

Role Responsibilities
Bar Operations & Service Excellence:

• Ensure all bar operations comply with approved Standard Operating Procedures (SOPs).
• Ensure bar equipment is functional, clean, and properly maintained.
• Monitor service flow during peak business periods and implement corrective actions where necessary.
• Ensure the rooftop bar maintains a clean, safe, and inviting atmosphere.
• Maintain high standards of beverage quality, presentation, and consistency.
• Conduct regular inspections of the bar, seating areas, storage rooms, and service stations.
• Oversee the daily operations of the rooftop bar to ensure efficient and seamless service delivery.
• Ensure guests receive prompt, professional, and courteous service at all times.

Guest Experience Management:

• Ensure guest requests and special requirements are attended to efficiently.
• Deliver exceptional customer service that enhances guest satisfaction and loyalty.
• Build positive relationships with regular customers and corporate guests.
• Personally engage with VIP guests and resolve escalated guest complaints promptly and professionally.
• Monitor guest feedback and recommend improvements to service delivery.
• Promote personalized hospitality and memorable guest experiences.

Beverage Management & Product Quality:

• Ensure compliance with responsible alcohol service practices.
• Monitor beverage quality, freshness, and presentation.
• Ensure all beverages are prepared according to approved recipes and quality standards.
• Monitor beverage dispensing procedures to minimize wastage and maintain consistency.
• Introduce innovative beverage offerings and seasonal promotions in collaboration with the Food & Beverage Manager.
• Ensure all products served meet established quality standards.

Financial Management & Cost Control:

• Implement cost control initiatives without compromising service quality.
• Assist in preparing bar budgets and revenue forecasts.
• Monitor daily bar sales, revenue, and profitability.
• Monitor beverage cost, labour cost, and operational expenses.
• Review daily sales reports and identify revenue improvement opportunities.
• Ensure proper cash handling procedures and reconciliation of daily sales.
• Monitor discounts, complimentary items, voids, and promotional activities for compliance with company policies.

Inventory Management & Stock Control:

• Monitor beverage consumption trends and stock movement.
• Conduct regular stock counts and inventory reconciliations.
• Minimize wastage, spoilage, theft, and pilferage.
• Ensure timely replenishment of bar supplies.
• Ensure proper storage and rotation of beverages and supplies.
• Oversee inventory management and stock control processes.
• Investigate stock variances and implement corrective measures.

Leadership & Human Capital Management:

• Promote teamwork, professionalism, and accountability.
• Supervise, coach, and mentor bar supervisors, bartenders, and service staff.
• Identify training needs and facilitate staff development programmes.
• Monitor employee attendance, productivity, and performance.
• Prepare staff duty rosters and work schedules.
• Conduct performance evaluations and provide constructive feedback.
• Ensure compliance with HR policies and disciplinary procedures.

Health, Safety & Regulatory Compliance:

• Ensure emergency exits, fire safety equipment, and safety procedures remain accessible and functional.
• Ensure compliance with liquor licensing requirements and responsible alcohol service.
• Maintain high standards of cleanliness throughout the rooftop bar.
• Monitor workplace safety practices for staff and guests.
• Promote compliance with environmental and sanitation standards.
• Ensure compliance with food safety, hygiene, health, and safety regulations.

Marketing & Revenue Growth:

• Build relationships with event organizers, corporate clients, and entertainment partners.
• Collaborate with the Sales & Marketing team to promote the rooftop bar.
• Monitor market trends and customer preferences.
• Recommend new products and entertainment concepts to enhance guest experience.
• Support initiatives that strengthen the rooftop bar's market visibility and profitability.
• Develop promotional campaigns, themed nights, happy hours, and special events to drive patronage.

Risk Management & Internal Controls:

• Investigate incidents involving theft, loss, customer disputes, or policy violations.
• Identify operational risks and implement preventive measures.
• Safeguard bar assets, equipment, inventory, and cash.
• Ensure compliance with approved financial and operational controls.
• Participate in internal and external audit exercises.
• Ensure adherence to company policies and internal control procedures.

Reporting & Performance Management:

• Monitor implementation of management decisions and corrective action plans.
• Prepare daily, weekly, and monthly operational reports.
• Monitor bar performance against established Key Performance Indicators (KPIs).
• Submit operational reports to the Food & Beverage Manager.
• Analyze sales trends, customer feedback, inventory reports, and financial performance.
• Recommend strategies for continuous operational improvement.

Qualifications and Requirements
Education and Certifications:

• Food Safety and Hygiene Certification is desirable.
• Professional certification in Food & Beverage Management or Hospitality Operations is an added advantage.
• Bachelor's Degree or Higher National Diploma (HND) in Hospitality Management, Hotel Management, Business Administration, or a related discipline.

Experience:

• Minimum of 5 years' progressive experience in bar operations or hospitality, with at least 2 years in a supervisory or managerial role.
• Experience managing high-volume bars, lounges, or hospitality outlets.
• Strong understanding of beverage operations, inventory management, customer service, and revenue generation.
• Experience using Point-of-Sale (POS) systems and inventory management software is an advantage.

Skills:
Technical Skills:

• Cash handling and financial reporting
• Inventory and stock management
• Bar operations management
• Customer relationship management
• Health and safety compliance
• POS systems and hospitality software
• Budget monitoring and cost control
• Operational reporting
• Beverage service and quality control
• Event coordination

Soft Skills:

• Strong communication and interpersonal skills
• Organizational skills
• Excellent customer service orientation
• Conflict resolution
• Professionalism and integrity
• Leadership and team management
• Problem-solving and decision-making
• Attention to detail
• Time management
• Ability to work under pressure

How to Apply
Interested and qualified candidates should forward their CVs and cover letters to: [email protected] using "Rooftop Bar Manager_Aba" as the subject of the email.

Note: Only shortlisted candidates will be contacted.