Commercial Manager

Cedarcrest Hospitals Limited - As a premier Nigerian private multispecialty institution, we provide a comprehensive range of primary, secondary, and tertiary healthcare services designed to meet the unique needs of individuals, families, and corporate clients.

Our patient-centric philosophy guides everything we do. From proactive wellness programs to responsive medical treatments, we are committed to delivering exceptional quality, compassionate service, and accessible care across our growing network of five hospitals: Gudu and Gwarinpa in Abuja, Victoria Island in Lagos, and Kainji and Jebba in Niger State.

Location: Victoria Island, Lagos
Employment Type: Full-time

Key Responsibilities
Revenue & Business Growth:

• Develop and execute commercial strategies to grow patient volume, service utilization, and hospital revenue.
• Identify new service lines, markets, and revenue opportunities.
• Monitor performance of revenue centers: OPD, diagnostics, pharmacy, admissions, surgery, etc.

HMO, Corporate & Insurance Management:

• Ensure timely claims processing, reconciliation, and minimal denials.
• Manage relationships with HMOs, insurance companies, and corporate clients.
• Negotiate tariffs, SLAs, and contracts to ensure profitability.

Pricing, Billing & Collections:

• Ensure compliance with hospital credit policy and cash flow targets.
• Work with Finance to monitor billing accuracy, revenue leakage, and debt collection.
• Develop competitive pricing and tariff structures for all services.

Marketing & Brand Positioning:

• Conduct market research and competitor analysis.
• Collaborate with Marketing to promote hospital services and specialty clinics.
• Drive patient acquisition and retention initiatives.

Customer Experience & Service Delivery:

• Work with clinical and support teams to improve turnaround times and service quality.
• Ensure excellent patient experience across all touchpoints.
• Handle escalations and ensure patient feedback is acted on.

Reporting & Strategy:

• Present insights and recommendations to management.
• Ensure compliance with regulatory and hospital policies.
• Prepare monthly commercial reports: revenue, margins, payer mix, AR, KPIs.