Remote Email Deliverability Specialist

MailerLite is one of the fastest-growing email marketing services. We help more than 1 million businesses around the world stay in touch with their customers. Today, we are a team of more than 170 dreamers, adventurers, and world travelers passionate about what we do and what we believe in. And we are ready for another talented person to join the party.

We’re looking for a technical detective and deliverability advocate to join our Deliverability and Compliance team. You are someone who lives for high inbox placement rates, understands the nuances of SPF, DKIM, and DMARC by heart, and can translate complex challenges into actionable advice for our customers.

WHY MAILERLITE?
Wondering why we think you’ll love working for MailerLite? Here are our favorite 6 reasons!

• You'll make a real impact
  You'll play a key role in identifying and overcoming deliverability challenges, ensuring our customers' newsletters land where they belong: their subscribers' inboxes.
• You'll grow, develop and evolve
  As part of a team that's always looking for new, innovative ways to offer value for our customers, you'll constantly be experimenting, learning, and trying out new things.
• You'll take ownership
  We expect you to take full responsibility and ownership of your tasks. Team leads avoid micromanaging and minimize interruptions so you can stay focused on your assignments.
• You'll have experts at hand
  Whenever you’re stuck, your teammates with a wide range of different expertise are ready to help you grow. And they’d love for you to share your knowledge too!
• You'll pick where you work, every day
  We embrace the remote culture. Every day you get to choose what environment makes you most productive.
• You'll have stability
  We value a stable workplace! MailerLite has been thriving for over 10 years and our year-over-year growth continues to increase.

WHAT YOU WILL WORK ON

• Proactive monitoring: Stay ahead of problems by monitoring infrastructure health across Postmaster tools and internal dashboards; read signals early and act before small issues become incidents.
• Lead investigations: Dig into logs when blocks occur, identify root causes, and work directly with ISPs and anti-spam organizations to drive resolutions.
• Abuse management: Monitor and act on abuse signals, handle FBL reports and spam trap hits, and mitigate phishing or spoofing attempts.
• Protect platform reputation: Identify accounts that put our infrastructure at risk and work across teams to address them effectively.
• Identify trends: Develop a sharp eye for patterns across the platform and turn those insights into proactive measures that protect deliverability at scale.
• Customer advocacy: Guide customers through authentication setup, list hygiene, and best practices, and conduct audits to catch risks before they escalate.
• Knowledge building: Document processes and findings so the team's collective expertise is captured and accessible.

WHAT WE EXPECT FROM YOU

• 2–4 years of hands-on experience in email deliverability, ideally within an ESP or high-volume sending environment
• Solid understanding of SMTP, DNS records, and email authentication protocols (SPF, DKIM, and DMARC should feel like second nature)
• Direct experience working with major mailbox providers, including navigating postmaster tools, feedback loops, and escalation processes
• Familiarity with major blocklists and the delisting process. You know how to navigate removal requests, communicate with blocklist operators, and resolve listings efficiently to minimize impact on senders
• An analytical mindset with the ability to dig through logs and data to find the "why" behind a deliverability issue
• Strong communication skills to explain complex technical concepts clearly to non-technical customers
• The ability to manage multiple open issues, prioritize independently, and follow through
• Bonus skills
  • Experience with SQL for deeper log analysis and reporting
  • Active involvement or familiarity with industry organizations and communities such as M3AAWG and others

WHAT WE OFFER

• Yearly gross salary range: $42,000-$54,000
• Remote-first culture: Our team works remotely from around the world
• International health insurance: Provided with coverage in most countries, with a monthly payout available in select countries where coverage is limited
• Company-paid retreats: Once a year, we gather for a week in a beautiful location to work, learn, and have fun together
• 31 days of vacation (including public holidays): We encourage you to unplug and recharge!
• 12 paid sick days: For your physical and mental well-being, no doctor's note required. Parents can use them to care for their sick children
• 4 creative days: One paid day off per quarter to do something creative and fun
• 12 parental days: Enjoy one paid day off each month to treasure time with your children
• Parental leave: 100% paid leave when welcoming a new child through birth (3 months maternity, 1 month paternity) or adoption
• Parenting budget of $1000: A $1000 special gift to celebrate the arrival of your little one, whether through childbirth or adoption
• Joy Budget: Annual allowance to spend on what brings you joy, starting at $1,000 per year and increasing over time
• MacBook and other tools: That help you to do your job efficiently