IT Systems Support Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• The IT Systems Support Officer will be responsible for providing technical support across the organization, maintaining computer systems and networks, troubleshooting hardware and software issues, supporting business applications, and ensuring optimal performance of the Group's IT infrastructure across all locations.

Key Responsibilities

• Manage Windows operating systems, Microsoft 365, email systems, and user accounts.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
• Escalate complex technical issues to vendors or external service providers where necessary.
• Support CCTV systems, biometric devices, access control systems, and IP telephony where applicable.
• Provide user training and promote IT best practices across the organization.
• Ensure compliance with the organization's information security policies and cybersecurity best practices.
• Install, update, and maintain business software and security applications.
• Provide first-line and second-line technical support to users across the Group.
• Monitor network performance, internet connectivity, Wi-Fi, and shared resources.
• Maintain IT asset registers, software licensing records, and technical documentation.
• Perform routine system maintenance, backups, and recovery procedures.
• Participate in IT projects, system upgrades, and technology deployment initiatives.

Requirements

• 2–4 years relevant experience in IT support or systems administration.
• Ability to work under pressure, prioritize tasks, and support multiple users across different locations.
• Strong analytical, problem-solving, and troubleshooting skills.
• Experience supporting cloud-based applications and enterprise software is an added advantage.
• Excellent communication, customer service, and interpersonal skills.
• Good understanding of LAN/WAN technologies, routers, switches, wireless networks, and internet services.
• Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.
• Knowledge of cybersecurity principles, antivirus management, and data backup solutions.
• Bachelor's Degree or HND in Computer Science, Information Technology, Computer Engineering, or a related discipline.

Preferred Attributes:

• Ability to work independently with minimal supervision.
• High level of integrity and professionalism.
• Willingness to learn emerging technologies and continuously improve.
• Excellent documentation and reporting skills.
• Strong attention to detail.

What We Offer

• A collaborative and innovative work environment.
• Professional development opportunities.
• Opportunity to contribute to a fast-growing healthcare organization.
• Competitive remuneration.

How to Apply
Interested and qualified candidates should send their CV and a cover letter to: [email protected] or [email protected] using "Application – IT Systems Support Officer" as the subject of the email.

Note: Only shortlisted candidates will be contacted.