IT Support Intern

We are recruiting to fill the position below:

Job Title: IT Support Intern

Location: Lagos

Job Description

• As an IT Support Intern, you will receive hands-on training and work alongside experienced professionals supporting both our internal team and client environments. You will be required to work from our office from Mon -Fri.
• This is a full-time on-site role for a IT Support Inter to work from our office, the post holder will be undergo a three month Intensive training program to get up to speed working with the IT Team to develop the necessary skills required to build & support our applications.
• You will work closely with the IT Team to build, maintain, and improve our applications that deliver excellent user experiences.
• We are currently seeking a motivated and detail-oriented IT Support Intern to join our team. This role is ideal for someone who enjoys technology, solving technical problems, and supporting users while developing practical skills in modern IT infrastructure and AI-powered business solutions.

Key Responsibilities
End User Support:

• Diagnose internet, Wi-Fi and network connectivity issues.
• Configure printers and peripheral devices.
• Troubleshoot hardware and software issues.
• Provide first-line technical support to staff and clients.
• Assist users with Microsoft Windows and Microsoft 365 applications.
• Install, configure and maintain desktop and laptop computers.
• Install and update business software.

Microsoft WINDOWS Administration:

• Help maintain Microsoft Windows security best practices.
• Create and manage user accounts.
• Assist with licence assignment and user management.
• Support Microsoft Teams and SharePoint users.
• Assist with password resets and account recovery.
• Configure Microsoft Outlook.

Network & Infrastructure Support:

• Monitor internet connectivity and network performance.
• Assist in maintaining office networks.
• Support CCTV, NAS and backup systems where applicable.
• Configure routers, switches and wireless access points.

Website & Application Support:

• Assist with application deployment and maintenance.
• Report and document software bugs.
• Perform basic website content updates.
• Assist with testing websites and business applications.

AI & Automation Support:

• Help test AI customer service agents.
• Support the implementation of AI-powered business solutions.
• Assist with API integrations and business process automation.
• Assist with workflow automation projects.
• Learn to use automation platforms such as Microsoft Power Automate and n8n.

Documentation:

• Record technical issues and resolutions.
• Maintain accurate IT asset records.
• Document installation and configuration procedures.
• Create user guides and technical documentation.

General Duties

• Ensure IT equipment is organised and operational.
• Prepare laptops and workstations for new staff.
• Carry out routine system maintenance.
• Escalate complex issues to senior engineers where necessary.

Essential Requirements

• Basic knowledge of Microsoft Windows.
• Willingness to learn new technologies.
• Basic understanding of computer hardware.
• Good communication and interpersonal skills.
• Positive attitude and ability to work as part of a team.
• Strong organisational skills and attention to detail.
• Strong troubleshooting and problem-solving skills.
• Good understanding of internet and networking fundamentals.
• Familiarity with Microsoft Office and Microsoft 365.

Desirable Skills:

• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi).
• Understanding of Microsoft Windows Administration.
• Familiarity with Active Directory or Microsoft Entra ID is an advantage.
• Basic HTML, CSS or JavaScript knowledge.
• Experience assembling or upgrading computers.
• Basic cybersecurity awareness.
• Familiarity with AI tools such as ChatGPT or GitHub Copilot.
• Knowledge of printers and network devices.

Personal Attributes:
We are looking for someone who is:

• Reliable and punctual.
• Honest and Trustworthy.
• Able to work independently and as part of a team.
• Able to communicate clearly with both technical and non-technical users.
• Patient and customer-focused.
• Professional and well presented.
• Passionate about Technology.
• Curious and eager to learn.

Training & Development:
During the internship, you will receive practical training in:

• n8n Workflow Automation
• Windows Administration
• Customer Service AI Agents
• Network Support
• Cybersecurity Fundamentals
• Business Process Automation
• Website and Application Support
• Hardware Diagnostics
• AI Business Automation
• Microsoft Windows Administration
• Microsoft Power Automate

What You Will Gain

• Mentorship from experienced IT and software professionals.
• Real-world experience supporting business IT systems.
• Hands-on experience with AI automation platforms.
• Exposure to enterprise technologies used by modern organisations.
• Career progression into IT Support Engineer, Systems Administrator, or AI Automation Engineer based on performance
• Opportunities to work on client projects.

Salary & Benefits

• Performance-based reviews and salary progression.
• From N100,000.00 / Month
• Exposure to cutting-edge AI and automation technologies.
• Hands-on training and mentorship.

How to Apply
Interested and qualified candidates should send the following to: [email protected] using the Job Title as the subject of the email.

• Details of any personal projects, certifications or relevant technical experience (if available).
• A brief cover letter explaining why they are interested in the role.
• A current CV.

Note:

• Only candidates that live in Lagos and within 30mins commuting of Oshodi would be considered;
• At GN128 Solutions, we value attitude, curiosity and a willingness to learn just as much as technical knowledge. If you are passionate about technology and excited to build a career in IT and AI automation, we would love to hear from you.