Field Support Engineer

Locations: Festac, Ojo and Alaba - Lagos
Employment Type: Full-time

Description

• Perform installation and implementation and network integration at customer’s site Function / Domain Reporting To Place of Posting Essential Attributes Desired Attributes Nigeria
• Promptly investigate, resolve & report any incidents, errors, events or deviations. 6] Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
• Responsible for supporting post-sales customer activity remotely and on-site. 3] Responsible for carrying out detailed Site Survey & maintain proper documentation
• Prepare daily activity reports andInform management of recurring problems
• Manage incidents, respond to requests for technical assistance in person, via phone & email
• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
• Share insight & appropriate action against bandwidth consumption, virus infection and security threats. 9] Track and route problems and requests and document resolutions

Requirements

• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player, Relevant Industry Experience, been on the front end handling customers and team.
• Qualifications: HND, B.Sc Graduate in Electrical, Electronics, Computer ,Communication Info Tech.