ICT Support Officer in a Growing Multi-specialty Healthcare Group

As part of its next phase of growth, the organization is seeking talented professionals to join it, across a range of corporate and support roles, in the capacity below:

Job Title: ICT Support Officer

Location: Abuja

About the Role

• Provide first?line ICT support and maintenance to ensure end?users at the facility have reliable access to technology services.

Responsibilities

• Maintain ICT asset records and documentation.
• Promote ICT security awareness and adherence to policy among users.
• Install, configure and maintain desktops, laptops, printers and peripherals.
• Provide first?line support for hardware, software, network and application issues.
• Support user account administration and access requests.
• Assist with the rollout of new equipment and systems.
• Support clinical and administrative application users.
• Assist with network connectivity and basic server tasks.
• Carry out routine maintenance, updates, patching and backups.
• Log, track and resolve support tickets within agreed timelines; escalate as needed.

Requirements
Education:

• Bachelor’s Degree, HND or ND in Computer Science, Information Technology or a related field, plus completion of NYSC where applicable, or a valid exemption.

Experience:

• 2 - 4 years' experience in an ICT support or helpdesk role.

Required skills:

• Documentation and responsiveness
• Customer service orientation
• Hardware and software knowledge
• Teamwork.
• Networking fundamentals
• Technical troubleshooting