Experienced Eatery Operations Manager

They are recruiting to fill the position below:

Job Title: Experienced Eatery Operations Manager

Location: Ikorodu, Lagos
Employment Type: Full-time

Job Summary

• To support this growth, we are seeking an experienced, hands-on, and results-oriented Eatery Operations Manager to oversee the day-to-day operations of our food business, drive operational excellence, and ensure an exceptional customer experience.
• The ideal candidate must have a proven track record of successfully managing restaurant or eatery operations and possess excellent leadership, operational, and business management skills.
• The Eatery Operations Manager will be responsible for managing the overall operations of Spesa Food, ensuring efficient kitchen and front-of-house activities, maintaining high standards of food quality and hygiene, optimizing costs, increasing sales, and leading a high-performing team.

Key Responsibilities
Operations Management:

• Develop and implement operational procedures that improve productivity and customer satisfaction.
• Monitor opening and closing procedures and ensure operational readiness every day.
• Ensure compliance with company policies, operational standards, and regulatory requirements.
• Oversee the daily operations of the eatery, ensuring efficient and seamless service.

Team Leadership:

• Recruit, supervise, coach, and motivate kitchen and front-of-house staff.
• Foster a positive, disciplined, and performance-driven work culture.
• Conduct regular staff training on customer service, food safety, hygiene, and operational excellence.
• Prepare staff schedules and ensure adequate manpower for each shift.

Food Quality & Customer Experience:

• Ensure meals are consistently prepared to the highest standards of taste, presentation, and quality.
• Resolve customer complaints promptly and professionally.
• Monitor customer feedback and implement improvements to enhance customer satisfaction.
• Maintain strict compliance with food safety and hygiene regulations.

Inventory & Cost Control:

• Work with the procurement team to maintain adequate stock levels.
• Monitor food costs, portion control, and wastage to maximize profitability.
• Oversee inventory management, stock replenishment, and supplier coordination.
• Ensure proper storage and handling of food items and ingredients.

Financial & Business Performance:

• Identify business opportunities and recommend initiatives to grow revenue.
• Prepare daily, weekly, and monthly operational and financial reports.
• Monitor daily sales, operational expenses, and profitability.
• Develop strategies to increase customer traffic, improve sales, and enhance profitability.

Compliance & Safety:

• Ensure compliance with health, safety, sanitation, and food handling regulations.
• Maintain cleanliness and organization throughout the kitchen, dining area, and food preparation areas.
• Ensure all equipment is properly maintained and functioning efficiently.

Requirements & Qualifications

• Must reside in Ikorodu or be willing to commute daily.
• Strong knowledge of restaurant operations, inventory management, food costing, and customer service.
• Excellent leadership, organizational, and problem-solving abilities.
• Proficiency in Microsoft Office applications and restaurant POS systems.
• Demonstrated experience managing both kitchen and front-of-house operations.
• Ability to analyze operational reports and make data-driven decisions.
• 4–6 years experience managing the operations of a busy restaurant, eatery, quick-service restaurant (QSR), or hospitality business.
• Bachelor's Degree or HND in Hospitality Management, Business Administration, Hotel Management, or a related field.
• Experience supervising and developing teams.

Core Competencies:

• Food Safety & Hygiene Compliance
• Staff Development and Performance Management
• Time Management
• Restaurant Operations Management
• Customer Relationship Management
• Leadership and Team Management
• Financial Reporting & Budget Management
• Conflict Resolution
• Inventory and Cost Control
• Strategic Thinking

Why Join Spesa Food?

• We value innovation, teamwork, operational excellence, and customer satisfaction, and we are committed to creating an environment where talented professionals can thrive.
• At Spesa Food, you'll have the opportunity to play a key leadership role in building one of Ikorodu's most exciting food brands.

What We Offer

• Performance-based bonuses and incentives
• Career growth and leadership development opportunities
• Staff meals
• Employee discounts across Spesa businesses
• Salary: N250,000 monthly (commensurate with experience)
• A supportive and professional work environment.