Estate Management Personnel

Location: Opebi, Ikeja - Lagos
Employment Type: Full-time (In person)

Responsibilties

• Attend to residents’ complaints, requests, and inquiries promptly and professionally
• Maintain strong customer satisfaction and professional relationship with residents
• Track and follow up on complaints until resolution
• Serve as the first point of contact for all estate communication
• Support administrative duties related to estate operations
• Communicate estate updates, and directives to residents
• Escalate unresolved issues to management when necessary
• Ensure proper documentation of all issues, resolutions, and updates
• Monitor general cleanliness, service quality, and basic estate standards

Requirements

• Computer literate (MS Office, email communication)
• Added advantage: Must be able to drive with a valid driver’s license.
• Good problem-solving and conflict resolution skills
• Attention to detail and good record-keeping skills
• 7 - 8 years experience in Customer Service (estate/facility experience is an advantage)
• Must be mature, professional, and well-organized
• Interested candidates should possess an HND qualification
• Strong communication and interpersonal skills
• Ability to multitask and work under pressure