Client Success Specialist

Location: Ikeja, Lagos
Employment Type: Full-time

Description

• We are seeking a professional dedicated to guiding new clients through the initial stages of using a product or service, ensuring they understand its features, advocating for their needs, and setting them up for long-term success.

Responsibilities

• Act as the primary contact for new customers, answering questions, handling objections, and keeping them engaged.
• Work with the Customer Education team to set up automated outreach and create helpful collateral.
• Advocate for customers by capturing and sharing feedback.
• Monitor setup progress on accounts and provide guidance on next steps.
• Proactively contact customers at the first sign of trouble to improve trial conversions.
• Demonstrate or troubleshoot features through scheduled calls or video meetings.