IT Support Engineer Job


  2026-05-14
  Lagos, Nigeria
  Not specified
  Information Technology

The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services - Nigeria’s Leading Financial Intermediary and Equipment Leasing Company, Concept Nova - Bespoke Enterprise IT Solutions Company,Percy Aitkins - Bureau De Change.

We are recruiting to fill the position below:

Job Position: IT Support Engineer
Job Location: Yaba, Lagos
Employment Type: Full-time

Job Summary


  • We are a dynamic organization seeking a competent and proactive IT Support Engineer to join our team and support internal IT operations.
  • The IT Support Engineer will be responsible for providing technical support to internal users, maintaining IT systems, and ensuring efficient operation of hardware and infrastructure.

Key Responsibilities

  • Provide first and second-level technical support to users
  • Troubleshoot hardware and software issues
  • Log, track, and resolve IT support tickets
  • Support desktops, laptops, printers, telephones, and mobile devices
  • Manage IT asset inventory and conduct regular audits
  • Configure and deploy new systems and devices
  • Support Active Directory and access control systems
  • Document troubleshooting procedures and IT processes

Key Performance Indicators (KPIs)

  • Achieve 90% ticket resolution within SLA
  • Respond to support requests within 30 minutes
  • Maintain 100% accuracy in asset inventory
  • Ensure high user satisfaction (minimum 4.5 rating)

Qualifications & Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or related field
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified, ITIL)
  • Proven experience in IT support, system administration, or networking
  • Good knowledge of current IT tools and systems
  • Ability to provide 1st and 2nd level support

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the mail.


Click link to Apply





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