Emzor Customer Service

We are recruiting to fill the position below:

Job Title: Emzor Customer Service - Sales Invoicing Administrator

Location: Osolo way - New Warehouse, Lagos
Employment Type: Full-time

Role Summary

• As a Customer Services – Sales Invoicing Administrator, you will be responsible for coordinating activities between Sales, Finance, and Logistics to ensure accurate and timely invoicing, revenue collection, and customer satisfaction.
• You will manage invoicing activities across North Central, Rivers, Akwa Ibom, Bayelsa State, Onitsha Depot, and North West (Abuja), while serving as a key point of contact for billing-related inquiries and operational support.

Key Responsibilities

• Coordinate with Logistics for delivery confirmation and with Accounting for credit checks.
• Serve as the first point of contact for billing queries, including invoice discrepancies, missing documentation, proof of delivery, or incorrect orders.
• Utilize invoicing systems and CRM tools to automate data entry and monitor quote-to-invoice turnaround time.
• Process end-to-end order-to-invoice activities by converting approved sales orders into accurate invoices in Oracle, in line with approved pricing, terms, and discounts.
• Support effective customer service delivery through timely issue resolution and stakeholder collaboration.
• Prepare monthly sales summaries and operational reports for management review.
• Track pre-payments and outstanding invoices and liaise with Finance to confirm payment clearance prior to invoicing.
• Maintain accurate customer records and transaction data by updating Google Sheets immediately after invoicing.

Qualifications & Requirements

• Bachelor’s Degree or HND in Accounting, Marketing, Business Administration, or any related field.
• 1–3 years’ relevant experience in sales administration, invoicing, finance support, or a similar role.
• Experience working with ERP systems, particularly Oracle, is an added advantage.

Key Competencies:

• Ability to manage billing queries and resolve customer concerns efficiently.
• High level of integrity, professionalism, and attention to detail.
• Strong time management, organizational, and multitasking abilities.
• Strong understanding of sales administration, invoicing processes, and revenue collection procedures.
• Effective communication and stakeholder engagement skills.
• Strong analytical and problem-solving skills.
• Strong proficiency in ERP (Oracle), CRM systems, and Google Sheets with high attention to data accuracy.
• Collaborative mindset with a focus on process improvement and operational excellence.

What We Offer

• Comprehensive medical insurance, pension, and other employee benefits.
• A supportive and dynamic work environment with opportunities for career growth and development.
• Competitive salary and performance-based incentives.