Chief Operations Officer in a Hospitality Company

Job Title: Chief Operation Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• The COO will be responsible for ensuring operational excellence, driving business growth, improving profitability, enhancing guest satisfaction, and implementing strategic initiatives across all business units.
• Our client in the hospitality industry is seeking an experienced and results-driven Chief Operations Officer (COO) to oversee and optimize the organization's daily operations.
• The ideal candidate will possess strong leadership skills, extensive hospitality management experience, and a proven track record of improving operational performance while maintaining exceptional service standards.

Key Responsibilities

• Lead, mentor, and manage departmental heads to foster a high-performance culture.
• Oversee budgeting, financial planning, and operational performance reporting.
• Monitor and improve operational processes, policies, and performance standards.
• Analyze operational data and KPIs to drive continuous improvement and informed decision-making.
• Drive revenue growth, profitability, and cost optimization across the organization.
• Develop and implement operational strategies aligned with the organization's goals and growth plans.
• Support business expansion initiatives and identify opportunities for growth and innovation.
• Oversee the day-to-day operations of allbusiness units, ensuring efficiency and service excellence.
• Ensure exceptional guest experiences and maintain high customer satisfaction levels.
• Collaborate with stakeholders, vendors, and business partners to support organizational objectives.
• Identify operational risks and implement effective mitigation strategies.
• Ensure compliance with regulatory, health, safety, and industry standards.

Qualifications and Experience

• Minimum of 5years' progressive experience in hospitality operations, with at least 3years in a senior leadership role.
• Master's Degreeis an added advantage.
• Bachelor's Degree in Hospitality Management, Business Administration, Operations Management, or a related field.
• Strong understanding of hospitality industry trends, standards, and best practices.
• Proven experience managing multi-unit hospitality operations.

Required Skills and Competencies:

• Data analysis and performance management.
• Excellent communication and interpersonal skills.
• Strong business and financial acumen.
• Decision-making and problem-solving abilities.
• Operational excellence and process improvement.
• Ability to thrive in a fast-paced and dynamic environment.
• Negotiation and stakeholder management.
• Leadership and people management.
• Strategic planning and execution.
• Customer-centric mindset.

How to Apply
Interested and qualified candidates should send their CVs in PDF format to: [email protected] using the job title as the subject of the mail.

Note: Only qualified candidates can apply.