Co-Manager, Wellness Services (Clinical Psychologist)

Location: Abuja (FCT)
Employment Type: Full-Time

About the Role

• This position combines clinical expertise, service management, and business development.
• We are seeking an experienced and motivated Clinical Psychologist to join our Wellness Services team as a Co-Manager.
• The successful candidate will work closely with the Wellness Manager to oversee the delivery of counselling and wellness services, support and develop staff, maintain clinical quality standards, and help grow innovative wellness programs.
• This role is ideal for a mental health professional who enjoys both direct client work and leadership responsibilities.

Key Responsibilities
Clinical Leadership & Service Delivery:

• Develop, review, and improve evidence-based clinical programs and treatment protocols.
• Maintain accurate clinical records, case notes, and documentation.
• Support counsellors through training, supervision coordination, and clinical guidance.
• Provide psychological assessments, counselling, and therapeutic interventions to clients (virtual and in-person).
• Conduct client assessments and make appropriate referrals when required.
• Monitor clinical service quality and ensure adherence to professional and ethical standards.

Team Management & Operations:

• Monitor service performance, response times, and client satisfaction.
• Assist with staff scheduling, workforce planning, and service coverage.
• Provide leadership and support to team members to ensure high-quality service delivery.
• Support the day-to-day management of the Wellness Service and Call Centre.
• Contribute to the development and improvement of operational processes and procedures.
• Address client concerns and ensure timely resolution of issues.

Quality Assurance & Training:

• Maintain records of training activities, attendance, and outcomes.
• Provide feedback and coaching to staff to improve performance.
• Support the development and implementation of Standard Operating Procedures (SOPs).
• Coordinate onboarding and training programs for new and existing staff.
• Monitor service quality and identify opportunities for improvement.

Service Development & Growth:

• Evaluate existing services and recommend improvements.
• Identify opportunities to expand wellness services to new clients and markets.
• Support business development activities, including proposals, presentations, and client engagement.
• Collaborate with management to design and launch new wellness programs and services.
• Use client and stakeholder feedback to enhance service quality and effectiveness.

Qualifications & Experience
Essential:

• Current professional registration/licensure where applicable.
• Minimum of 5 years' experience in clinical practice, counselling, mental health, or wellness services.
• Master's Degree in Clinical Psychology.
• Demonstrated experience developing treatment plans and delivering evidence-based interventions.

Desirable:

• Experience supervising, mentoring, or managing staff.
• Experience within an Employee Assistance Programme (EAP), wellness service, healthcare organisation, or call centre environment.
• Experience designing or managing mental health programs and services.

Skills & Competencies:

• Excellent communication and interpersonal skills.
• Ability to manage sensitive situations professionally and confidentially.
• Interest in service development, innovation, and business growth.
• Strong organisational and problem-solving skills.
• Leadership and people management ability.
• Strong clinical assessment and therapeutic skills.
• Ability to balance clinical responsibilities with operational oversight.

What We Offer

• Opportunity to shape and grow innovative wellness services.
• Collaborative and supportive working environment.
• A leadership role with significant clinical impact.
• Opportunities for professional development and career growth.