Commercial Lead

Job Title: Commercial Lead

Location: Nigeria

Role Purpose

• The successful candidate must combine commercial acumen with a hands-on technical understanding of metering and energy flow towards the reduction of technical, commercial, and collection losses.
• The Commercial Lead is responsible for billing, collections, revenue assurance, and customer management whilst taking accountability for energy delivered, energy billed and revenue collected within the network.

Key Responsibilties
Revenue Strategy & Execution:

• Manage customer segmentation strategy whilst prioritising customer centric revenue drive
• Lead the transition of all unmetered/postpaid customers to prepaid smart meters, track migration progress against monthly targets
• Own the billing-to-collection of revenues; identify and close revenue leakage, ranging from billing errors to deliberate evasion among others.
• Develop and execute a monthly revenue optimisation action plan including collection drives, debt recovery campaigns, and customer metering programmes
• Coordinate with the Network Management team on energy auditing and reconciliation across the network.

Billing & Collections Oversight:

• Coordinate a structured debt recovery process, manages cash drive activities, disconnection, and reconnection activities.
• Supervise the Billing, Payment Management, and account reconciliations teams
• Review and sign off on billing outputs before dispatch; ensure zero tolerance for estimated billing where a meter exists
• Coordinate and monitors daily collection inflows across all payment channels (vending, bank, mobile, POS); whilst ensuring commercial efficiency

Revenue Assurance & Loss Reduction:

• Analyse load profile data per DT/feeder to identify anomalies; whilst reconciling network data for commercial efficiency
• Review field inspection reports; ensure detected infraction are promptly addressed in line with regulatory provisions
• Coordinate with Network Management Officers for joint technical-commercial investigations on periodic basis.
• Supervise team members, develop strategies to detect and address meter bypass, illegal connections, and tampering

Compliance & Reporting:

• Coordinate weekly and monthly commercial performance reports to the Business Operations Manager
• Ensure commercial activities comply with NERC consumer protection regulations and the Disco’s franchise commercial obligations.

Technical Expectations

• Competence in load profile analysis and consumption trend interpretation
• Understanding of meter types tamper indicators, and bypass detection techniques
• Ability to manage Feeder/DT energy reading and identify sources of commercial loss

Qualifications & Experience

• Demonstrated experience in revenue collection drives, energy audit, and debt recovery.
• Strong numerical and analytical skills; proficiency in Excel or utility billing software.
• Minimum of 10 years in electricity distribution, with at least 2 years in revenue assurance or commercial operations
• Bachelor's Degree in Electrical Engineering, Accounting, Business, or related field