Area Collections Executive (Reliever)

Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa. Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.

We are recruiting to fill the position below:

Job Title: Area Collections Executive, (Reliever)

Locations: Ilaro & Ifo, Ogun
Employment Type: Fixed Term Contract
Department: Corporate Risk

About The Role

• We are looking for diligent and well organized team member to join our Risk department as an Area Collections Executive.
• The Employee will drive the efforts and processes related to collections of our PAYG products in the field.
• They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations.

What you would be expected to do

• Driving operating rhythm to follow up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
• Working with Area Business Managers and Field Sales Executives to repossess products from delinquent customers in cases where direct intervention is required.
• Recruiting cash collection centers and setting up the critical collection area.
• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
• Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
• Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs, etc., as per the processes laid out by the Risk function.
• Providing weekly updates to Sales and Risk Management teams on-field interventions performed and results achieved, along with customer insights.
• Assessing regional portfolio and repayment trends and laying down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
• Conducting market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate situations of disabled lamps and repayments.
• Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.

You might be a strong candidate if you

• Have good communication & people skills
• Have Bachelor's degree/Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields.
• Have at least 1 year of work experience in a similar position with field experience and also with rural customers settlements.
• Knowledge of the territory will be an added advantage.
• Are able to manage multiple tasks at the same time diligently and accurately.
• Are good with numbers,
• Work with multiple sales teams and cross-functional teams seamlessly.
• Have strong experience from Microfinance/ Fintech or banking background on Credit Collections debt recovery preferable.
• Are excited about working with rural customers & resolve customers issues.
• Have clear thinking/problem-solving ability.
• Have excellent issue-tracking and resolution skills.
• Are excited about working in the field to drive collections, resolving issues, and enhancing the customer experience.

What Sun King Offers

• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Professional growth in a dynamic, rapidly expanding, high-social-impact industry