Administrative Guest Relations Officer

Tuslik Realty is a dynamic and fast-growing real estate company committed to redefining property experience in Nigeria. Our services span across real estate development, short-let apartments, real estate investment adversory, and bespoke interior design solutions.

Founded on the value of integrity, excellence, and innovation, Tuslik Realty aims to deliver exceptional value to clients by offering quality living spaces, smart investment opportunities, and personalized design experiences.

Job Title: Administrative Guest Relations Officer

Location: Abuja (FCT)

Job Description

1. We are looking for a highly organized, customer-focused, and proactive Administrative & Guest Relations Officer to support the daily administrative operations of the company while managing guest relations for our short-let apartments.
2. The ideal candidate must possess exceptional communication and interpersonal skills, be detail-oriented, and have a passion for delivering outstanding customer experiences.
3. This role requires someone who can professionally manage guest inquiries, coordinate bookings, resolve issues promptly, and ensure every guest enjoys a seamless stay.

Job Responsibilities
Guest Relations & Customer Service:

1. Serve as the primary point of contact for all short-let apartment guests before, during, and after their stay.
2. Respond promptly to guest inquiries via phone, WhatsApp, email, and social media.
3. Coordinate apartment bookings, reservations, check-ins, and check-outs.
4. Provide guests with accurate information about apartment facilities, house rules, pricing, and available services.
5. Handle guest complaints professionally and ensure timely resolution.
6. Follow up with guests to obtain feedback and maintain high customer satisfaction.
7. Build positive relationships with guests to encourage repeat bookings and referrals.

Administrative Support:

1. Manage daily administrative activities and maintain organized records.
2. Prepare reports, correspondence, and other administrative documents.
3. Schedule appointments and coordinate meetings where necessary.
4. Maintain filing systems and ensure proper documentation.
5. Monitor office and apartment supplies and coordinate replenishment.
6. Support management with administrative tasks and operational coordination.

Operations Coordination:

1. Coordinate with housekeeping, maintenance, and facility teams to ensure apartments are guest-ready.
2. Report maintenance issues and follow up until resolution.
3. Monitor apartment occupancy and booking schedules.
4. Ensure all guest records are accurate and up to date.
5. Assist in implementing procedures that improve operational efficiency and guest experience.

Job Requirements

1. Bachelor’s Degree or HND in Business Administration, Hospitality Management, Mass Communication, Customer Service, or a related field.
2. Minimum of 2 years’ experience in an administrative, hospitality, front desk, customer service, or guest relations role.
3. Excellent verbal and written communication skills.
4. Strong organizational and multitasking abilities.
5. Proficiency in Microsoft Office Suite and Google Workspace.
6. Ability to remain calm and professional when handling customer concerns.
7. Strong attention to detail and excellent time management skills.
8. Experience managing short-let apartments, hotels, Airbnb properties, or hospitality services is an added advantage.

Job Competencies:

1. Excellent customer service and relationship management.
2. Outstanding communication and interpersonal skills.
3. Strong problem-solving and conflict resolution abilities.
4. Professionalism and a positive attitude.
5. Ability to work under pressure and manage multiple tasks simultaneously.
6. High level of integrity and confidentiality.
7. Strong administrative and organizational skills.
8. Ability to work independently with minimal supervision.

Tuslik Realty is a dynamic and fast-growing real estate company committed to redefining property experience in Nigeria. Our services span across real estate development, short-let apartments, real estate investment adversory, and bespoke interior design solutions.

Founded on the value of integrity, excellence, and innovation, Tuslik Realty aims to deliver exceptional value to clients by offering quality living spaces, smart investment opportunities, and personalized design experiences.