Brokers Sales Executive

Locations: Abuja (FCT), Anambra, and Lagos
Employment Type: Full-time

Job Summary

• They communicate all issues encountered during processing stage and feedbacks from client to the Head Brokers admin for swift resolution.
• Brokers use various methods to reach clients, including email, phone, social media, direct mail, and even the old-fashioned door-to-door tactic.
• The Brokers Sales executive uses the customer service and marketing functions to nurture leads through the sales funnel, from the addition of leads on the portal down through purchase (and repeat purchases).
• They are expected to follow up solely with all leads transferred to them, work on all the stages following the set policy and procedures, and ensure all transactions are successfully consummated.
• Brokers’ sales executives manage, support, and communicate with clients to ensure all leads are effectively managed and their transactions are successfully consummated.

Duties and Responsibilities

• Engage clients at the beginning of their subscription; ensure successful take-up and management of fall incidents throughout their transaction phase, from which there might be a risk of dissatisfaction.
• Managing, supporting, and communicating clients satisfaction levels with regard to Rosabon Financial Services Brokers Products
• Identify and assess clients needs. to achieve satisfaction
• Sourcing for optimal leads can refer customers to do business with us.
• Sending status and summary report of the broker's admin for update on the broker' sportal on a weekly basis
• Communicate detailed reports on clientsrequests and feedback to aid strategic and management decisions.
• Acquisition of brokers through referral methods from both existing and potential clients.
• Any other task as assigned by the line manager.
• Handles B2B and B2C leads assigned, following all set procedures and ensuring the transaction is successfully consummated.
• Effectively cross-market Rosabon’s products to existing and potential clients when the need arises.
• Acquisition and retention of brokers and clients through offline marketing
• Handle client’s inquiries via phone calls,emails, live chats, and social media channels.
• Resolve client issues or problems by clarifying the complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the problem. accelerating correction or adjustment; following up to ensure resolution.
• Aggressively following up with all leads referred by brokers and ensuring successful closure of fall leads

Requirements

• Previous experience working in similar roles.
• B.Sc Degree in Marketing or any related field of study with 1-3 years experience.

Skills/Competencies:

• Great Interpersonal and Relationship skills.
• Core Competencies in the Use of Microsoft Tools
• Excellent communication skills
• Good negotiation/Sales skills