Hotel Receptionist Job

Best Western Plus Warri Wetland Hotel, Providing Quality Hospitality services is recruiting to fill the position below:

Job Position: Hotel Receptionist

Job Location: UDU, Delta
Employment Type: Full-time

Job Summary

• We are seeking a professional and customer-oriented Hotel Receptionist to serve as the first point of contact for our guests.
• The ideal candidate will be responsible for managing front desk operations, ensuring a welcoming atmosphere, and delivering exceptional guest service at all times.

Key Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Manage check-in and check-out processes efficiently
• Handle reservations, cancellations, and room allocations
• Respond to guest inquiries, requests, and complaints promptly
• Maintain accurate guest records and billing information
• Coordinate with housekeeping and other departments to ensure smooth operations
• Answer phone calls and respond to emails in a timely manner
• Ensure the front desk area is clean, organized, and presentable.

Requirements

• Proven experience in a customer service or receptionist role (hospitality experience preferred)
• Strong communication and interpersonal skills
• Proficiency in basic computer applications
• Professional appearance and positive attitude
• Ability to multitask.

Preferred Skills:

• Experience with hotel reservation systems
• Strong problem-solving abilities
• Attention to detail and organizational skills.

Benefits

• Competitive salary
• Opportunities for career growth.

Method of Application
Interested and qualified candidates should send their CV/resume and a brief cover letter to: [email protected] using Hotel Receptionist Application” as the subject of the email.