Telesales Officer

Blue Wave New Energy Technology Nigeria Company Limited is an innovative new energy company headquartered in Nigeria, committed to providing economical and sustainable power energy solutions to the African continent. The company was founded in 2023 and is headquartered in Lagos, with R&D and manufacturing centres in Jiangxi, China.

With cost-effective products and innovative business models, Blue Wave New Energy is committed to contributing clean and reliable power energy to Africa's progress and prosperity. Its product lines cover solar lighting systems, portable energy storage equipment, home-integrated energy storage systems, and outdoor mobile power platforms to meet customers' power needs in multiple scenarios.

We are recruiting to fill the position below:

Job Title: Telesales Officer

Location: Ikeja, Lagos
Employment Type: Full-time (On-site)
Department: Sales Department / Call Centre
Reports To: Telesales Supervisor / Sales Manager

Summary

• We are recruiting confident, results-driven Telesales Officers with strong communication, customer follow-up, and sales-conversion skills.

Main Objective

• This is a sales position, not a general customer-service role. The successful candidate will be responsible for individual sales and conversion targets.
• Convert sales leads into orders through telephone calls and WhatsApp follow-up

Key Responsibilities
Outbound Sales Calls:

• Call potential customers from company-provided lead lists.
• Professionally handle customer questions and objections.
• Contact customers generated through advertising, social media, retail stores, exhibitions, referrals, and dealer channels.
• Identify customers’ power problems, product requirements, budgets, and expected purchase timelines.
• Introduce BlueWave inverters, lithium batteries, portable power stations, and solar energy storage solutions.

Customer Needs Assessment:
During each call, the Telesales Officer should identify:

• The customer’s budget, decision-maker, location, and expected purchase date.
• Whether the customer requires equipment only, installation services, or an installment-payment plan.
• Whether the customer’s main problem is power outages, high diesel costs, high electricity bills, or insufficient backup power.
• Whether the customer currently uses grid power, a generator, solar power, or another energy source.
• Whether the customer is a residential user, commercial customer, installer, or dealer.

Lead Conversion:

• Maintain a clear next action for every active customer.
• Refer engineering customers to the appropriate sales engineer for load assessment or site inspection.
• Follow up with customers who have not purchased and record the reason for non-conversion.
• Encourage customers to pay a deposit, down payment, or full payment.
• Send product information, quotations, photos, videos, and payment details.
• Arrange customer visits to the office, showroom, or project site.
• Follow up consistently with interested customers.

WhatsApp Sales Follow-Up:

• Send approved product information and quotations through WhatsApp.
• Avoid excessive or unplanned messages that may disturb customers.
• Follow up according to the customer’s buying stage.
• Maintain professional and organized customer communication.
• Share approved promotional offers, financing information, and energy solutions.

Customer Data and CRM Management:

• Record every customer call, requirement, objection, and follow-up action in the CRM system or approved company tracking sheet.
• Ensure customer records are complete, accurate, and traceable.
• Correctly classify each customer under the appropriate sales stage:
  • New Lead ? Contacted ? Qualified Requirement ? Quotation Sent ? Appointment Booked ? Awaiting Payment ? Sold ? Follow-Up Later / Invalid
• Submit daily telesales reports.
• Protect all company and customer information.

Customer Retention and Repeat Sales:

• Encourage customer referrals and repeat purchases.
• Conduct customer satisfaction follow-up after purchase.
• Identify additional product, battery expansion, or upgrade requirements.
• Follow up to confirm that reported issues have been properly resolved.
• Refer technical complaints to the technical support or after-sales department.

Key Performance Indicators

• Personal sales revenue: Based on monthly sales target
• Daily new qualified leads: At least 8
• Customer-record completion rate: At least 95%
• Customer appointments or visits: Based on monthly target
• Daily meaningful customer conversations: At least 25
• Minimum Standard: Daily outbound calls - At least 80
• Qualified lead conversion rate; At least 6%
• On-time quotation follow-up rate: At least 95%

Qualifications and Requirements
Minimum Requirements:

• Previous experience in telesales, call-centre operations, customer service, or direct sales.
• Ability to use telephone systems, WhatsApp, Excel, CRM software, and basic office applications.
• Must be available to work on-site in Lagos.
• OND, HND, or Bachelor’s Degree.
• Strong customer follow-up and record-keeping ability.
• Ability to work under sales targets, call-volume targets, and conversion-rate targets.
• Clear, polite, confident, and persuasive communication skills.

Preferred Experience:
Candidates with experience in any of the following industries will have an advantage:

• Consumer electronics, mobile phones, or home appliances
• E-commerce, call-centre sales, or fast-moving consumer goods
• Solar energy, inverters, lithium batteries, or energy storage
• B2B dealer development or commercial project sales
• Real estate, insurance, financial services, or installment-payment businesses

Required Personal Qualities:

• Able to remain confident after customer rejection.
• Able to take ownership of assigned leads and sales results.
• Skilled at asking relevant questions rather than only reading a sales script.
• Honest, punctual, responsible, and target-driven.
• Comfortable making frequent sales calls.
• Strong follow-up discipline and closing mindset.
• Able to identify genuine purchasing interest quickly.

Definition of a Meaningful Customer Conversation:
The following do not count as meaningful conversations:

• No next follow-up action was agreed or recorded.
• The customer immediately ended the call.
• The call was not answered.
• The telephone number was incorrect.
• The officer did not assess the customer’s needs.

A meaningful customer conversation must include:

• Assessment of the customer’s level of interest.
• Confirmation of the customer’s identity.
• Identification of the customer’s basic requirement.
• Agreement on the next action.
• Complete recording of the conversation.

Employment and Compliance Requirements:

• All customer communication and follow-up activity must be recorded.
• Company leads must not be transferred, deleted, copied, or used for personal business.
• Customer information must be treated as confidential.
• False call records, fake customer leads, and false sales reports are prohibited.
• Employees must not offer unauthorized prices, discounts, credit terms, or commitments.
• Employees must comply with company sales procedures, pricing policies, and reporting requirements.

Compensation and Career Development
BlueWave offers:

• Sales commission
• Basic salary
• Career-development opportunities
• Product and sales training
• Monthly performance incentives

Career Path:

• Telesales Officer ? Senior Telesales Officer ? Telesales Team Leader ? Telesales Supervisor ? Call Centre Manager.