Phone Collections Officer


  2026-06-02
  Ikeja, Nigeria
  N100,000
  Banking & Finance

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Phone Collections Officer

Location: Ikeja, Lagos
Employment Type: Contract

Summary

  • The Phone Collections Officer will be responsible for contacting customers with overdue loan obligations, negotiating repayment arrangements, and ensuring timely recovery of outstanding balances while maintaining a positive customer experience.

Key Responsibilities

  • Negotiate repayment plans and follow up on payment commitments
  • Contact customers regarding overdue loan repayments
  • Escalate difficult or unresolved cases as required
  • Educate customers on available payment options
  • Maintain accurate records of customer interactions and payment status
  • Respond professionally to customer inquiries and complaints.

Requirements

  • Basic computer proficiency.
  • Strong communication and negotiation skills
  • Good record-keeping and attention to detail
  • Previous experience in collections, customer service, call center, or loan recovery is an advantage
  • Interested candidates should possess relevant qualifications with 1 - 2 years experience.

Salary
N100,000 monthly.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using “Phone Collections Officer” as the subject of the email.


Click link to Apply





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