Phone Collections Officer

Location: Ikeja, Lagos
Employment Type: Contract

Summary

• The Phone Collections Officer will be responsible for contacting customers with overdue loan obligations, negotiating repayment arrangements, and ensuring timely recovery of outstanding balances while maintaining a positive customer experience.

Key Responsibilities

• Negotiate repayment plans and follow up on payment commitments
• Contact customers regarding overdue loan repayments
• Escalate difficult or unresolved cases as required
• Educate customers on available payment options
• Maintain accurate records of customer interactions and payment status
• Respond professionally to customer inquiries and complaints.

Requirements

• Basic computer proficiency.
• Strong communication and negotiation skills
• Good record-keeping and attention to detail
• Previous experience in collections, customer service, call center, or loan recovery is an advantage
• Interested candidates should possess relevant qualifications with 1 - 2 years experience.