Phone Collections Officer

We are recruiting to fill the position below:

Job Title: Phone Collections Officer

Location: Ikeja, Lagos
Employment Type: Contract

Job Summary

• The Phone Collections Officer will be responsible for contacting customers with overdue loan obligations, negotiating repayment arrangements, and ensuring timely recovery of outstanding balances while maintaining a positive customer experience.

Key Responsibilities

• Contact customers regarding overdue loan repayments
• Negotiate repayment plans and follow up on payment commitments
• Educate customers on available payment options
• Maintain accurate records of customer interactions and payment status

Requirements

• Previous experience in collections, customer service, call center, or loan recovery is an advantage
• Strong communication and negotiation skills
• Good record-keeping and attention to detail.