Fast Track Onboarding Specialist 2

???? Description

• Provide personalized onboarding support for customers who sign up for Fast Track Packages.
• Help Fast Track customers resolve onboarding issues with responsive engagement.
• Provide compliance guidance for all A2P products.
• Manage Onboarding SLAs and credit utilization for each product.
• Partner with operations teams to scale onboarding volumes per assigned customer.
• Join weekly calls with customers to report metrics and review open items or onboarding needs.

???? Requirements

• Able to manage daily caseload and respond within SLAs.
• A2P compliance experience.
• Experience Required: 2+ years specializing in at least one A2P product.
• Previous experience working directly with clients.
• Ability to prioritize tasks and effectively project manage.
• Ready to take on up to 12 customer accounts.

???? Benefits

• Competitive pay
• Generous time off
• Parental and wellness leave
• Healthcare
• Retirement savings program
• Offerings vary by location

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