Courier Team Lead in a Logistics Company

Job Title: Courier Team Lead

Location: Ikeja - Lagos
Employment Type: Full-time
Work Schedule: Monday – Saturday (4PM – 7AM)

Job Description

• The Team Lead serves as the first level of supervision within the warehouse, providing guidance, monitoring productivity, maintaining discipline, and reporting operational issues to the Operations Supervisor.
• The Team Lead ensures that operational targets are achieved, staff comply with Company policies and Standard Operating Procedures (SOPs), and parcels are processed accurately and within the required timelines.
• The Team Lead is responsible for leading and coordinating a team of Sorters and Warehouse Staff to ensure the efficient receiving, sorting, scanning, loading, and dispatch of parcels.

Key Responsibilities
Team Coordination:

• Lead and supervise assigned warehouse staff during each shift.
• Provide guidance and support to team members to achieve operational goals.
• Allocate daily tasks and responsibilities to team members.
• Ensure staff understand their duties and operational targets.
• Monitor team performance and productivity throughout the shift.

Parcel Sorting Operations:

• Ensure all parcels are sorted accurately according to destination, hub, route, and delivery schedule.
• Verify that parcels are placed in the correct sorting locations.
• Minimize sorting errors, misplaced parcels, and misrouting.
• Ensure priority and express shipments are processed first.

Scanning & System Accuracy:

• Report system errors or scanning issues immediately.
• Verify that scanning records correspond with physical parcel movements.
• Ensure all parcels are scanned accurately and updated in the Company's system.
• Monitor scan compliance throughout the shift.

Loading & Dispatch:

• Verify parcel quantities before dispatch.
• Ensure parcels are loaded correctly according to destination and dispatch schedule.
• Prevent loading errors that may result in delivery delays.
• Supervise loading and unloading activities.

Staff Attendance & Discipline:

• Enforce Company rules, regulations, and operational standards.
• Monitor staff attendance and punctuality.
• Conduct attendance checks and report absenteeism, lateness, or misconduct to the Operations Supervisor.
• Ensure staff report to work on time and remain at their assigned workstations.

Operational Performance:

• Monitor team productivity and identify performance gaps.
• Support the achievement of customer delivery timelines, including priority clients such as TEMU.
• Assist in reducing warehouse backlog.
• Recommend process improvements to enhance operational efficiency.
• Ensure daily sorting and dispatch targets are achieved.

Quality Control:

• Verify parcel labels and documentation before dispatch.
• Ensure parcels are handled carefully to prevent damage or loss.
• Ensure compliance with all operational procedures and quality standards.
• Identify and report damaged, missing, or suspicious parcels.

Health, Safety & Security:

• Ensure Company equipment and assets are properly handled and secured.
• Report accidents, hazards, or security concerns immediately.
• Ensure staff comply with health and safety regulations.
• Maintain a safe and organized work environment.

Reporting:

• Equipment issues.
• Warehouse incidents
• Sorting performance
• Operational challenges
• Attendance and punctuality
• Daily team productivity
• Prepare and submit reports on:
• Parcel discrepancies
• Dispatch activities
• Staff performance

Communication:

• Escalate operational challenges requiring immediate attention.
• Communicate Management directives clearly to team members.
• Serve as the communication link between the Operations Supervisor and warehouse staff.
• Participate in shift briefings and operational meetings.

Staff Development:

• Reduction in warehouse backlog.
• Compliance with SOPs.
• Staff attendance and punctuality.
• Encourage teamwork, accountability, and professionalism.
• Mentor team members to improve productivity and performance.
• Scanning accuracy.
• Customer complaint reduction.
• Key Performance Indicators (KPIs)
• Parcel sorting accuracy.
• TEMU timeline compliance.
• Safety and housekeeping compliance.
• Identify staff training needs and recommend development opportunities.
• Reduction in parcel loss and damage.
• Dispatch completion within approved timelines.
• Team productivity.
• Achievement of daily operational targets.
• Train new Sorters on warehouse procedures and SOPs.