Operations Supervisor in a Logistics Company

Job Title: Operations Supervisor

Location: Ikeja, Lagos
Employment Type: Full-time
Work Days & Time: 4PM – 7AM (Monday – Saturday)

Job Purpose

• The Operations Supervisor is responsible for leading warehouse teams, monitoring operational performance, resolving operational challenges, and ensuring strict compliance with Standard Operating Procedures (SOPs).
• Our client is requires the services of Operations Supervisor for immediate employment. Proximity to IKEJA GRA will be an advantage. Candidates living at Ikeja, Mafoluku, Oshodi and its environs will be considered.
• The Operations Supervisor is responsible for supervising and coordinating all warehouse operations during assigned shifts to ensure the efficient receiving, sorting, scanning, loading, dispatch, and movement of parcels. The role ensures that operational targets, customer delivery timelines, and Company standards are consistently achieved while maintaining discipline, safety, and productivity within the warehouse.

Key Responsibilities
Warehouse Operations Management:

• Minimize parcel loss, damage, and misrouting.
• Monitor warehouse workflow to achieve operational efficiency.
• Ensure all inbound and outbound parcels are received, sorted, scanned, and dispatched accurately.
• Ensure warehouse activities comply with Company policies and SOPs.
• Ensure all parcels are processed within approved timelines.
• Supervise all warehouse operations during assigned shifts.

Staff Supervision & Leadership:

• Monitor employee productivity and performance.
• Supervise Team Leads, Sorters, Warehouse Assistants, and other operational staff.
• Allocate daily responsibilities based on operational requirements.
• Recommend staff training and development where necessary.
• Coach, mentor, and motivate team members to achieve operational targets.
• Conduct pre-shift and post-shift briefings.
• Enforce discipline and maintain a professional work environment.

Attendance & Manpower Management:

• Prepare daily attendance reports.
• Report absenteeism, lateness, misconduct, or unauthorized movement to the Human Resources Department.
• Ensure adequate manpower is available for all operational activities.
• Ensure employees resume work on time and remain at their assigned workstations throughout their shift.
• Recommend additional manpower where operational demands require.
• Monitor staff attendance and punctuality.

Parcel Sorting & Dispatch:

• Ensure parcels are sorted accurately according to destination, delivery route, and hub.
• Ensure priority shipments are processed promptly.
• Monitor dispatch completion to meet delivery timelines.
• Monitor scanning activities to ensure accurate system updates.
• Verify parcel quantities before loading and dispatch.
• Prevent dispatch errors and parcel misrouting.

Operational Performance Management:

• Ensure all customer delivery timelines, including priority client timelines (e.g., TEMU), are achieved.
• Continuously improve warehouse productivity and efficiency.
• Monitor daily operational targets and Key Performance Indicators (KPIs).
• Reduce warehouse backlog through effective planning and supervision.
• Identify operational bottlenecks and implement corrective actions.

Quality Control & Compliance:

• Monitor parcel handling standards to reduce damage and losses.
• Ensure compliance with operational audits and inspections.
• Ensure compliance with all Company Standard Operating Procedures (SOPs).
• Support Quality Control investigations relating to missing, damaged, or delayed parcels.
• Ensure accurate documentation of all operational activities.

Health, Safety & Security:

• Ensure employees comply with health and safety regulations.
• Report workplace accidents, hazards, and security incidents immediately.
• Enforce security procedures relating to parcel handling and warehouse access.
• Maintain a safe, clean, and organized warehouse environment.
• Ensure Company property and operational equipment are safeguarded.

Equipment & Asset Management:

• Report damaged equipment promptly.
• Ensure equipment is maintained and properly stored after use.
• Support periodic inventory and asset verification exercises.
• Monitor the proper use of warehouse equipment, scanners, laptops, printers, pallet trucks, and other operational tools.

Reporting:

• Incident Reports
• Dispatch Reports
• Productivity Reports
• Parcel Sorting Reports
• Warehouse Backlog Reports
• Daily Shift Reports
• Operational Improvement Reports
• Prepare and submit accurate operational reports, including:
• Attendance Reports
• Equipment Damage Reports

Customer Service Support:

• Investigate delayed shipments, misplaced parcels, and operational discrepancies.
• Provide timely feedback on operational issues affecting customer satisfaction.
• Work closely with the Customer Service and Quality Control teams to resolve customer complaints relating to warehouse operations.

Continuous Improvement:

• Reduction in parcel loss and damage.
• Participate in process improvement projects.
• Staff attendance and punctuality.
• Employee productivity.
• Parcel sorting accuracy.
• Encourage teamwork and continuous learning within the operations team.
• Warehouse cleanliness and organization.
• Warehouse turnaround time.
• Dispatch completion within approved timelines.
• Recommend productivity improvement initiatives.
• Reduction in operational errors.
• Compliance with TEMU and other customer delivery timelines.
• Safety compliance.
• Compliance with SOPs.
• Identify opportunities to improve warehouse processes.
• Warehouse productivity.
• Implement Management directives aimed at improving operational efficiency.
• Key Performance Indicators (KPIs)
• Customer complaint reduction.