Call Verification Officer Job

Flexi Microfinance Bank Limited is a fully licensed digital bank dedicated to providing innovative and efficient financial solutions. Flexi Bank focus on simplifying your financial life through our advanced digital platform, ensuring you have access to the best services anytime, anywhere.

Job Location: Ikeja Lagos
Employment Type: Contract

Description

• We are seeking detail-oriented and proactive individuals to join our team as Call Verification Officers (CVO) .
• The ideal candidates will be responsible for conducting verification and prequalification calls, confirming customer information, and supporting the onboarding process to ensure accuracy and compliance.

Key Responsibilities

• Conduct outbound calls to verify customer information and documentation
• Perform prequalification checks based on defined criteria
• Accurately document call outcomes and customer responses
• Escalate discrepancies or red flags identified during calls
• Maintain a high level of professionalism and customer service
• Support the onboarding and verification process as required.

Requirements

• Strong verbal communication and interpersonal skills
• High level of attention to detail
• Ability to work effectively in a hybrid environment
• Basic computer proficiency (MS Office, CRM tools, etc.)
• Prior experience in customer service, call center operations, or verification roles is an added advantage.

Salary
N100,000 monthly

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using“Call Verification Officer Application” as the subject of the mail.